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Customer Service Associate

2 months ago

Cambridge, United States LGC Group Full time
Company Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description
  • Enter sales orders into QB via email and phone.
  • Back-up person for customer relations phone and email.
  • Manage and respond to customer service inquiries, and orders in a timely and thorough manner.
  • Maintain and project a positive attitude and professionalism with customers
  • Communicate effectively and directly with customers/distributors regarding product availability, delivery and order status.
  • Assist in shipping of product when needed.
  • Assist in maintaining online files.
  • Complete assigned projects as needed.
Qualifications
  • College degree preferred or previous customer relations experience.
  • Ability to prioritize and multitask
  • Knowledge of QuickBooks preferred but will train
  • Positive and professional demeanor
  • Excellent written and verbal skills
  • Proficient in excel
Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range.

OUR VALUES
  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld