Export Order Customer Care Specialist
2 weeks ago
As the Export Order Specialist, you will manage international orders, placing them at the appropriate sourcing site, entering them into our Oracle ERP system, and following up on order releases. We ask that you have a thoughtful understanding of compliance guidelines, regulations, experience, and judgment for screening customers and products. The specialist must achieve customer satisfaction while following regulatory requirements. You will respond to customer requests, orders and questions promptly, maintaining high levels of service and quality. Additionally, reporting directly to the Export Compliance Supervisor the role includes general administrative assistant tasks and timekeeping responsibilities for Refinish sites. Export order entry comprises about 75% of the role, with the remaining 25% dedicated to admin/timekeeping tasks.
Key Responsibilities
- Determine if customer orders can be shipped internationally per PPG Export Compliance guidelines, US government regulations, PPG Product stewardship requirements, financial status, and other export considerations.
- Deliver approved purchase orders for US goods to sourcing locations and enter them into the Oracle ERP system.
- Maintain customer and product databases in ERP and Transportation Management Systems for established business segments, including lead times and sourcing information.
- Manage customer and country-specific requirements, translating purchase order details to operating systems at each plant or sourcing location.
- Reconcile timesheets for Refinish sites and resolve timekeeping discrepancies.
- High School Diploma or Equivalent.
- Experience for IT tools (Excel (can perform complex functions), PowerPoint, Word, Outlook)
- Working knowledge of US export compliance.
- At least two (2) years of experience in export compliance customer service, with knowledge of business-to-business customer service and international order processing.
- Oracle ERP knowledge.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
-
Export Order Customer Care Specialist
2 weeks ago
Delaware City, United States PPG Industries Full timeAs the Export Order Specialist, you will manage international orders, placing them at the appropriate sourcing site, entering them into our Oracle ERP system, and following up on order releases. We ask that you have a thoughtful understanding of compliance guidelines, regulations, experience, and judgment for screening customers and products. The specialist...
-
CSR-Order Management Specialist
2 weeks ago
League City, United States KirbyLink Full timeAbout the job CSR-Order Management Specialist The CSR-Order Management Specialist will receive orders via email. Person will enter order into SAP & manage from order to cash and following through delivery and invoicing. RESPONSIBILITIES include: Interact directly with customers via phone and/or email. Respond promptly to customer inquiries. Receive...
-
Salt Lake City, United States GE Healthcare Full timeJob Description Summary The Order to Remittance Specialist is responsible for ensuring first class OTR processes and execution in order entry and systems, providing strong business partnership with ITPS and Sales and Responsible for Logistic (shipments and export) GE HealthCare is a leading global medical technology and digital solutions innovator. Our...
-
CSR-Order Management Specialist
2 months ago
League City, United States KirbyLink Full timeJob DescriptionJob DescriptionThe CSR-Order Management Specialist will receive orders via email. Person will enter order into SAP & manage from order to cash and following through delivery and invoicing.RESPONSIBILITIES include:Interact directly with customers via phone and/or email.Respond promptly to customer inquiries.Receive customer orders via...
-
Customer Service Representative
1 week ago
Jersey City, New Jersey, United States FLIR Commercial Systems Inc (US) Full timeAbout the Role:The Customer Service Representative will play a critical role in ensuring a positive customer experience by administering new sales, return, and/or repair orders in a timely and accurate manner. This position requires strong attention to detail, excellent communication skills, and the ability to work effectively in a dynamic and fast-paced...
-
Customer Service Representative
2 days ago
Jersey City, New Jersey, United States FLIR Commercial Systems Inc (US) Full timeAbout the Role:The Customer Service Representative - Order Administration will be responsible for ensuring a positive customer experience through the timely and accurate administration of new sales, return, and/or repair orders using the ERP system of record. This role will work closely with Purchasing, Logistics, and Service staff to obtain material...
-
Customs Specialist
1 month ago
Peachtree City, United States SANY AMERICA INC Full timeJob DescriptionJob DescriptionJob Summary:The Customs Specialist at SANY America will be responsible for ensuring that all import and export activities comply with U.S. and international customs regulations. This role requires a detail-oriented individual with strong knowledge of customs laws, regulations, and procedures, and the ability to manage the...
-
Customs Specialist
7 days ago
Peachtree City, United States SANY AMERICA INC Full timeJob DescriptionJob DescriptionJob Summary:The Customs Specialist at SANY America will be responsible for ensuring that all import and export activities comply with U.S. and international customs regulations. This role requires a detail-oriented individual with strong knowledge of customs laws, regulations, and procedures, and the ability to manage the...
-
Customer Order Management Specialist
1 week ago
North Sioux City, South Dakota, United States Sterling Computers Corporation Full timeJob OverviewPosition: Customer Order Management SpecialistLocation: RemoteReports to: Accounting ManagerRole Summary: The Customer Order Management Specialist plays a vital role in liaising with distributors, manufacturers, and clients. This position collaborates closely with customer success managers to uphold exceptional customer satisfaction standards....
-
Customer Order Management Specialist
1 week ago
North Sioux City, South Dakota, United States Sterling Computers Corporation Full timeJob OverviewPosition: Customer Order Management SpecialistLocation: RemoteReporting To: Accounting ManagerRole Summary: The Customer Order Management Specialist plays a crucial role in liaising with distributors, manufacturers, and customers directly. This position works in tandem with customer success managers to uphold exceptional customer satisfaction...
-
Classification Export Control Specialist
3 days ago
Phenix City, Alabama, United States Nexus Innovations Full timeAbout Nexus InnovationsNexus Innovations is a leading company in the defense industry, driving innovation and excellence in defense electronics and optronics. Our company is committed to developing cutting-edge solutions for defense and security applications.Job SummaryWe are seeking a highly skilled Classifier for Export Control to join our Export Control...
-
Export Operations Specialist
2 weeks ago
Grove City, Ohio, United States Nippon Express Full timeOverview: Nippon Express Company, Ltd. (NX), established in 1872 in Japan and headquartered in Tokyo, is a global leader in logistics, employing around 72,000 professionals across 733 locations in 47 countries and 314 cities worldwide.Nippon Express U.S.A., Inc. (NEU), incorporated in New York in 1962 as a wholly-owned subsidiary of NX, specializes in...
-
Customs Compliance Specialist
4 days ago
Peachtree City, Georgia, United States SANY AMERICA INC Full timeJob DescriptionJob Summary:The Customs Specialist at SANY America will be responsible for ensuring that all import and export activities comply with U.S. and international customs regulations. This role requires a detail-oriented individual with strong knowledge of customs laws, regulations, and procedures, and the ability to manage the documentation and...
-
Sales Associate
3 days ago
Delaware, United States Gordon Food Service Full time**Job Summary**Gordon Food Service is seeking a highly skilled Sales Associate - Customer Development Specialist to join our team. As a Sales Associate, you will play a critical role in supporting the facilitation of order and delivery interaction between foodservice customers and Gordon Food Service in all aspects of the sales function.**Key...
-
Air Export Agent
1 month ago
Grove City, United States Nippon Express Full timeOverview: Nippon Express Company, Ltd. (NX) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. Nippon Express U.S.A., Inc. (NEU) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and...
-
Air Export Coordinator
1 day ago
Salt Lake City, Utah, United States Expeditors Full timeJob SummaryWe are seeking a highly organized and detail-oriented Air Export Agent to join our team at Expeditors. As an Air Export Agent, you will play a critical role in processing export shipments and ensuring timely and accurate delivery of goods.Key ResponsibilitiesExport Documentation: Prepare, handle, and process shipment documentation, including house...
-
Customer Order Specialist
2 weeks ago
North Sioux City, South Dakota, United States Sterling Computers Corporation Full timeJob OverviewPosition: Customer Order Management RepresentativeLocation: North Sioux City, SDReporting To: Accounting ManagerRole Summary: The Customer Order Management Representatives play a crucial role in liaising with distributors, manufacturers, and clients, collaborating closely with customer success managers to uphold exceptional customer satisfaction...
-
Customer Specialist
3 weeks ago
Delaware, United States Richwood Bank Full timeJob DescriptionJob DescriptionCustomer SpecialistAt Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a...
-
Air Export Agent
7 days ago
Salt Lake City, United States Expeditors Full timeWe take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly...
-
Order Fulfillment Coordinator
1 week ago
Peachtree City, Georgia, United States Emsere Full timeJob OverviewPosition Title: Fulfillment SpecialistStatus: Non-ExemptDepartment: FulfillmentReports to: Fulfillment ManagerLocation: Peachtree City, GeorgiaPosition SummaryThe Fulfillment Specialist plays a crucial role in the Fulfillment Department by ensuring the smooth operation of equipment, diagnosing system challenges, troubleshooting technical issues,...