Deputy Chief Program Officer- Unhoused Programs

Deputy Chief Program Officer- Unhoused Programs

Job Category: General Social Services

Requisition Number: DEPUT001843

Posted: July 19, 2024

Employment Type: Full-Time

Work Arrangement: Hybrid

Salary: $154,000 USD per year

Locations

North Campus
7843 Lankershim Boulevard
North Hollywood, CA 91605, USA

POSITION:

Deputy Chief Programs Officer-Unhoused Programs

DIVISION:

Programs

WHY JOIN US

LA Family Housing is a leading homeless service provider and affordable housing developer in Los Angeles. We believe that housing is a human right, and we are invested in driving forward the innovative solutions we know are effective in ending homelessness. As we celebrate our 40 years as a company, we know what works: an individualized approach that combines a continuum of housing options enriched with supportive services. In 2023, we connected more than 13,000 people with housing resources and supportive services every year. We also own or co-own 39 interim, affordable, and supportive housing properties and have 810 additional units of permanent supportive housing in our pipeline. Our community-based approach allows us to influence how homelessness is addressed in Los Angeles and nationwide. We take tremendous pride in positioning our staff as national leaders in innovation, best practices, and policy within housing production and homeless services. Join this incredible team of changemakers and start making a difference in people’s lives today at LA Family Housing

THE OPPORTUNITY

LA Family Housing (LAFH) is seeking a Deputy Chief Programs Officer (DCPO), Unhoused Programs to join our Programs Senior Leadership team. The DCPO will oversee all unhoused programs for the agency and be responsible for implementation of effective strategies to reduce homelessness and ensure a seamless service delivery experience across engagement, navigation, and interim housing, overseeing 12+ sites and 1000-1500 participants. The DCPO will provide leadership and guidance to the operational Program Directors, ensuring performance excellence and data compliance.

If you are passionate about serving homeless populations and have a track record of leadership in homeless services programs, we encourage you to apply for this exciting opportunity to make a difference in the lives of individuals and families in need

CANDIDATE PROFILE

Candidates should possess a Master’s degree in social work, public administration, business administration or a related field from an accredited university. Education may be substituted for applicable experience. A minimum of (8) years’ of demonstrated leadership success in developing and implementing social service programs with proven experience in program development, contract administration, fiscal management, personnel relations, and strategic planning, for a comparable size or larger organization is required. Additionally, candidates should have Senior Leadership management experience and possess knowledge of homeless service delivery, housing programs, and regional coordination efforts relevant to serving homeless populations.

AGENCY CULTURE

• Act as an LAFH ambassador, promoting the agency's mission, culture, and values.
• Commit to DEI initiatives and embody LAFH’s Core Values.
• Serve as a change agent within the organization.

PROGRAM IMPLEMENTATION

• Define and execute the operational vision for Interim Housing, Housing Navigation, and Street Outreach, aligned with the CPO.
• Cultivate a service delivery culture rooted in LAFH’s mission, vision, values, and commitment to diversity, equity, and inclusion.
• Ensure effective communication and coordination between programs for streamlined participant services.
• Develop and manage program budgets, monitoring revenues and expenses to ensure fiscal health.
• Enhance and advocate for homeless services, integrating them into the agency’s broader approach.

CONTRACT PERFORMANCE

• Ensure program compliance with performance outcomes and contractual obligations, implementing necessary improvements.
• Collaborate with the Director of Compliance and Data for quality data collection, report reviews, and program enhancements.
• Oversee budget administration and financial tracking in line with contractual requirements.
• Identify and resolve risks related to underperforming contractual obligations.

PARTNERSHIPS

• Engage with LAFH departments to support Programs with necessary infrastructure.
• Maintain relationships with county entities like LAHSA and DHS to facilitate program oversight and advocate for improvements.
• Build a presence with staff across Homeless Programs and foster new partnerships to enhance participant outcomes.

GRANT PARTICIPATION

• Provide timely input on program design, budgets, staffing, and outcomes as needed.

POLICY GUIDANCE & CAPACITY BUILDING

• Contribute to policy development from an operations perspective.
• Represent the agency at professional and community meetings, task forces, and coalitions.
• Stay informed on best practices for coordinated entry and services for vulnerable populations through ongoing research and conferences.
• Liaise frequently with nonprofit organizations and government agencies.

TRAINING AND SUPERVISION

• Communicate company goals, safety practices, and deadlines.
• Promote adherence to regulations and performance goals.
• Provide supervision, feedback, and coaching to team members.
• Conduct performance evaluations and ensure training completion.
• Manage employee relations and performance issues, and oversee hiring processes.
• Develop and enforce compliance with training curricula in collaboration with the Staff Development Team.
• Ensure standards of care in service delivery and physical environments.
• Identify training needs and coordinate with internal and external resources to provide necessary training.

OTHER

• Collaborate with the Program Leadership Team to set annual, medium, and long-term departmental goals.
• Participate in the Programs Senior Management Team and Executive Team meetings.
• Attend conferences as directed by the CPO.
• Additional tasks, projects and responsibilities as assigned by supervisor.

KNOWLEDGE AND SKILLS

• Extensive knowledge of homeless service delivery, housing programs, and regional coordination efforts.
• Comprehensive understanding of homeless populations and federal CES guidelines; Understanding of integrated homeless and housing response systems in LA County.
• Strong communication skills, effective in both fast-paced and dynamic environments; diplomatic, solution-oriented, and collaborative.
• Proficient in analytical and strategic problem-solving; strong research, data analysis, and public speaking skills.
• Strong organizational skills for independent, proactive work while managing multiple priorities.
• Collaborative skills across diverse personalities and teams.
• Policy analysis, creation, and evaluation expertise.
• Strong analytical and problem-solving skills.
• Understanding of intersectionality, structural and systemic racism.
• Financial planning and budget management expertise.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

OTHER

• Maintain and execute confidential information according to HIPAA standards.
• Obtain and maintain CPR/First Aid Certification.
• Ability to pass post offer Tuberculosis (TB) clearances.
• Travel is a regular duty for this position and is required 30% of the time.
• Use of a personal vehicle to travel between worksites and other locations is required.
• Must have and maintain a valid California Driver License and auto insurance in good standing.
• Ability to work a 9/80 work schedule.
• Ability to work on-call including weekends, evenings, and nights as needed.
• Ability to work a hybrid work schedule.

COMPENSATION

Compensation for this opportunity will begin at approximately $154,000/annually. Additional benefits information to be shared further along in the process.

WHAT WE OFFER

Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings. If an accommodation is needed, please inform the Human Resources Department.

EQUAL EMPLOYMENT OPPORTUNITY

LAFH is committed and proud to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

FAIR CHANCE ACT

LA Family Housing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if LA Family Housing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

Travel Required

Yes. 30% Travel required; Use of personal vehicle required.

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