Room Attendant

4 months ago

Kissimmee, United States Capital Vacations Full time

**Room Attendant**

Kissimmee, FL, US Housekeeping We take pride in our work, knowing our tireless efforts provide peace of mind. We're the vacation heroesgiving owners and guests a spotless first impression and setting the tone for an unforgettable experience. With us, you're more than just a housekeeper, you're a keeper of the house. We're searching for an exceptional individual to join our team as a Room Attendant. If you are a hard-working individual who will embody our values while maintaining the supreme cleanliness of our Resorts - We definitely want to talk to you

Below are just **some** of the benefits you'll receive Competitive pay Paid time off Career growth Medical / Dental / Vision insurance 401k Enthusiastic team environment Travel Perks to all our Resort locations

**Opportunity for career advancement in a fast paced, growth-oriented Organization.** We are currently seeking a Room Attendant to join our team at Magic Tree Resort, a timeshare resort in Kissimmee, FL

The Room Attendant promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service.

**Principal Duties and Responsibilities**

* Responsibilities listed may not apply to all locations

* Enters and prepares the room for cleaning

* Dusts the room and furniture, vacuums carpet and mops floors

* Cleans bathrooms, removing soil, dirt/soap build-up, and hair from the bathroom mirror, vanity, sink toilet, shower walls, bathtub, shower curtain, and floor

* Replenishes guestroom and bath supplies:facial, toilet tissue and bathroom amenities in correct amount and location

* Cleans closets and door tracts on check-out rooms, removing dust and debris and ensuring the correct amount and placement of hangers, extra blanket/pillow and luggage rack

* Removes dirty bed linen and makes the bed with clean linen

* Performs rotation cleaning duties (e.g.,steam-clean carpets, spring cleaning, super cleaning, etc.) as required

* Performs minor maintenance duties such as changing light bulbs, filters, etc.

* Anticipates guests needs, responds promptly, and acknowledges all guests, however busy and whatever time of day, always maintaining positive guest relations

* Is familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately

* Attends to and resolves guest calls, guest requests, and guest complaints.

* Monitors and maintains cleanliness, sanitation, and organization of assigned work areas

* Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement

* Follows the standard operating procedures

* Achieves and exceeds the guest satisfaction score

* Assists other team members, ready and available to step in at a moment notice

* Updates status of rooms cleaned on the assignment sheet

* Returns and restocks cart at the end of shift

* All other duties as assigned

**General Statement** - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

**Job Requirements**

Education, Essential Training / Certifications, and Experience:

* High School Diploma/GED

* Previous hotel-related experience desired

Skills, Knowledge, and Abilities:

* Must have high energy with a passion for cleanliness

* Attention to detail

* Ability to multi-task

* Ability to work in a fast-paced environment with accuracy

* Maintains a desire to improve the quality of work

* Ability to maintain professional conduct at all times

* Flexible schedule, ability to work evenings, weekends and holidays

Shift: Additional hours may be necessary to accommodate the number of guest check-ins/outs

* Regular Hours and Weekend

Travel:

* None

**Employee Benefits**

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Medical Insurance

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Dental Insurance

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Vision Insurance

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Discounted Resort Stays

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Paid Time Off

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Life Insurance

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Long-Term Disability

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Professional Development

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Competitive Compensation

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Rapid Growth

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Corporate Discounts

Benefits are subject to eligibility and are subject to change. Supplemental coverage to benefits provided at no cost by Capital Vacations is the responsibility of the employee.

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