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Store Operations Manager

2 months ago

Kissimmee, United States Rack Room Shoes Full time

Job Summary

The Assistant Manager plays a vital role in ensuring the smooth operation of our store, working closely with the Store Manager to maintain high standards of customer service, sales, and visual merchandising. This leadership position requires strong organizational skills, effective communication, and a passion for delivering exceptional customer experiences.

Key Responsibilities

  • Assist the Store Manager in overseeing daily store operations, including sales, customer service, and visual merchandising.
  • Provide guidance and training to sales associates to ensure they meet sales, service, and operational objectives.
  • Manage customer issues promptly and professionally, ensuring customer satisfaction.
  • Conduct inventory control, including shipping, receiving, price management, and conducting physical inventory.
  • Maintain sales floor merchandising and visual presentation standards, including merchandise placement, sales floor maintenance, and promotional event directions.
  • Manage payroll control, including scheduling, payroll budget compliance, and time and attendance.
  • Develop and implement training programs for direct reports, focusing on operational standards and customer service excellence.
  • Collaborate with Store Operations and Training Personnel to ensure compliance with company policies and procedures.

Requirements

  • Approved background check
  • Effective verbal and written communication skills
  • Managerial and organizational skills
  • Strong interpersonal skills for customer and employee interactions
  • Strong visual merchandising skills
  • Working knowledge of footwear, accessories, and shoe care
  • Basic mathematical skills
  • Knowledge of Corporate and Store Operations policies and procedures

About Rack Room Shoes

Rack Room Shoes is a family footwear retailer offering a wide selection of nationally recognized brands and exclusive private brands. We strive to provide exceptional customer experiences and maintain a commitment to quality and value.