Operations Manager

7 days ago

Santa Clarita, United States The Flying Locksmiths Los Angeles Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive Wages
  • Tools Provided
  • Uniforms Provided
  • Company Vehicle
  • Paid Training
  • Flexibility
  • Career Advancement Opportunities
  • Growing Industry
  • Bonus based on performance


Job Title: Operation Manager
Reports To: President

Key Areas of Responsibility:
The Operations Manager ensures maximum productivity, controls expenses, and shrinkage, and remains compliant with company procedures in accordance with Los Angeles expectations. An Operations Manager exceeds customers expectations by delivering WOW Customer service to all FlyLock accounts by living the pledge every day.

Duties:
  • Oversees the professional growth and development of all individuals within the office and in the field.
  • Works in the field as required.
  • Recruits, hires, and trains a team of highly qualified Service Technicians.
  • Motivates FlyLock Technicians to provide WOW Customer Service
  • Enhance productivity level and market products to enhance sales and profits.
  • Assists commercial accounts with selecting merchandise.
  • Assists with training and developing FlyLock Technicians as directed.
  • Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised.
  • Develops new accounts through face-to-face and telephone contact with potential customers.
  • Ensures all company policies and loss prevention procedures are followed.
  • Maintains a safe working environment while ensuring FlyLock Technicians are implementing those practices including PPE (Personal Protective Equipment)
  • Ensure appropriate documentation is generated for each sale.
  • Complies with safe driving rules and procedures and ensures all FlyLock Technicians have approved driver status.
  • Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
  • Follow proper accident procedures.
  • Provide feedback regarding FlyLock Technicians performance to the owner.
  • Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment.
  • Processes returns and reconciles accounts.
  • Communicates FlyLock Technicians issues and concerns to the owner in a timely and confidential manner.
  • Adheres to and ensures FlyLock Technicians follow FlyLocks dress code standards.
  • Directs and oversees the work of one or more Service Technicians who perform locksmithing and security solutions work.
  • Assures quality customer service.
  • When necessary, performs locksmithing and security solutions work to supplement service needs.
  • Provides support in bidding potential job opportunities by performing site visits, completing assessments, and entering information into the Flight Control System.
  • Assures all appointments, customers, and partner information is properly entered into the company software program.
  • Performs other related duties as required.
Qualifications, Knowledge, and Skills:
  • Minimum of 10 years experience in access control locksmith, security solutions, or other skilled trades or comparable experience or training.
  • Effective leadership and communication skills
  • Strong decision-making ability.
  • It is essential for the Operations Manager to foster and maintain a positive environment that develops and engages their team and generates sales.
  • Detail-oriented and organized.
  • Good relationship-building skills with a diverse population including all customers partners, technicians, and all other company employees.
  • Good written and verbal communication skills.
  • Ability to manage multiple functions at the same time and maintain good organizational skills.
  • Able to work with minimal supervision, both individually and as part of a team.
  • Ability to work all the hours (of operation) that we are open for business.
  • Ability to meet physical job aspects as listed on Essential Job Functions with or without reasonable accommodation.
  • Excellent project management skills.
  • Ability to effectively manage third-party vendors.
  • Basic computer proficiency including Microsoft Word, Excel, and Outlook.
  • Working knowledge of CRM systems such as SalesForce.
  • Ability to drive in compliance with company vehicle policy.
Physical Requirements:
  • Must be able to fluently understand, speak, and write English; Spanish is a bonus.
  • Ability to push, pull, and lift at least 50 lbs.
  • Ability to kneel, crouch and stoop.
  • Ability to reach above and below the shoulders.
  • Ability to use hands and fingers to grasp, twist, and pull.
  • Ability to climb a ladder and work above ground.
  • Withstand external weather conditions year-round.

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