Customer Success Associate

4 weeks ago

Wilmington, United States Wolters Kluwer Full time

We are currently seeking a dynamic Customer Success Associate to join our growing teams across the country. CT Corporation System is the global leader in legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities. In this role, you will have an opportunity to work with our Corporate, Law Firm, and Small Business customers to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry, and launch your career with a global organization, come join our team Responsibilities: Work alongside project managers and managed product teams to deliver prompt professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications Organize and prioritize high volumes of requests utilizing Salesforce and other internal systems to ensure timely and accurate response to customers Provide consultative customer service; help determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance Manage the full-life cycle of the order process; drive cross-selling opportunities to promote additional offerings where applicable to meet our customer needs Direct customer requests and leverage resources across Customer Service functional teams to resolve escalations Develop and maintain positive working relationships with both customers and internal partners Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning Qualifications: Bachelor’s degree from an accredited college/university or equivalent B2B client service experience Strongly preferred minimum of two years of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry Employee must obtain a FinCEN ID within 7 days after the first day of employment and comply with all requirements of the Corporate Transparency Act on a continuing basis, including without limitation, by providing the U.S. government and Wolters Kluwer all information necessary to effectuate the purposes of the Act Preferred Knowledge, Skills or Abilities: Strong organizational, time management and multi-tasking skills Ability to absorb product knowledge quickly and process information to apply to customer needs Ability to make sound business decisions and exercise discretion and judgment Experience generating add-on sales revenue preferred Strong analytical and problem-solving skills Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook Ability to work well in a team environment as well as independently Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, LinkedIn, and YouTube. EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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