Regional Service Manager

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

As we continue to grow as QuidelOrtho, we are seeking a Regional Service Manager, Midwest Region. This is a remote position that will lead the Midwest region covering North Dakota, South Dakota, Nebraska, Minnesota, Iowa, Wisconsin, and Upper Michigan.. This is a field based, remote position that offers a company car, gas card, laptop, cell phone, and all vehicle maintenance will be covered by QuideOrtho. Candidates must reside within the Midwest Region in the US.

The Responsibilities

• Directly interacts with customers to evaluate satisfaction with field performance and to help build a stronger relationship between customers and QuidelOrtho.

• Effectively organizes and communicates field issues to be discussed with customers and ensures all feedback is acted on and communicated to the appropriate divisions with QuidelOrtho

• Works with local Sales management to fully integrate the functions of Ortho Care with Regional Sales goals

• Assesses, outlines, and communicates the local activities needed to support regional sales goals, focusing on customer retention/growth and teamwork between Sales and Ortho Care

• Manages a team of approximately 15 Field Engineers and Senior Field Engineers, providing feedback on performance vs. goals and compliance with company and safety policies

• Responsible for hiring, training, and coaching new hires within their Region

• Coordinates the resources to deliver service, periodic maintenance, modifications, implementations and training of equipment within Area to meet required business objectives

• Work directly with the Area Sales Directors to retain and grow business and engage in the planning and development of strategies to meet or exceed business objectives

• Plans and executes region activities to support divisional and company goals, ensuring that all activities are aligned with the accomplishment of business objectives

• Work with Learning & Development team to identify and implement initiatives that optimize team productivity, drive bench development, and support organizational talent cross-pollination

• Perform other work-related duties as assigned

The Individual

Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialing requirements which may include but are not limited to, up to date immunizations. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Required:

• Education:BA/BS Degree in Business Management, Science or Engineering or equivalent 10 years field service experience

• Experience: 10+ years of direct experience in a field environment, supporting hardware, software, and/or applications at client sites

• Proven track record in organizational development and field service management

• Superior people management and people development skills

• Marketing, Service Planning and Administration, Product Management or other equivalent experience

• Advanced listening, verbal, and written communication skills

• Must stay accessible at all times to customers, direct reports, management and related workgroups, through various company provided communication media (phone, e-mail)

• Travel approximately 75% of time, including weekends/nights (both by plane and car)

The Key Working Relationships

Internal Partners:

• Field Service: Field Service Engineer Associates, Senior Field Service Engineers, Area Service Engineers, Regional Service Managers, Area Service Directors

• Sales: Area Sales Directors, Account Managers, Strategic Account Executives, Business Development Managers, Channel Sales Managers

• Technical Specialists, Field Application Specialists, Area Technical Specialists, Technical Support Specialists

• Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)

External Partners:

• Customers including but not limited to Laboratory Managers, Supervisors

The Work Environment

Typical field based environment. Ability to be accessible to customers and direct reports, or other related work groups outside normal working hours required. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone.

The Physical Demands

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, bend, twist, reach and sit. Occasionally required to reach, kneel, squat, or balance. Must be physically able to travel up to 75%.Must be able to lift up to 50 pounds.

Salary Transparency

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $100,000 to $135,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com

#LI-CG1 #LI-Remote

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