IT Service Desk Technician

1 week ago


boston, United States Celito Tech, Inc. Full time

The Celito Team


The Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.


Job Overview

In this customer-facing role, the IT Service Desk Technician will play a key role in supporting our clients as the primary point for service calls and emails, tackling common and challenging issues. The role will also provide top-tier customer service and subject matter support in an onsite and/or remote environment. This position will provide troubleshooting and technical expertise to drive high first-call resolution.


Responsibilities and Duties:

  • Initial point of contact for all IT related incidents and requests
  • Work within ticketing system to provide clients with timely and meaningful updates
  • Troubleshoot IT related issues remotely or in person and escalate any unsolved issues
  • Image laptops (Windows OS and MacOS) and customize with company applications
  • Support both Windows and Mac systems
  • Document IT procedures, create runbooks and reports
  • Continually improve IT support processes
  • Onboard and offboard users on multiple platforms
  • Train new hires on policies, procedures and technical skills
  • Support with conference room AV
  • Troubleshoot printers and Wired/Wireless networks
  • Other duties, project work and responsibilities as assigned


Requirements:

  • 3+ years of experience with troubleshooting end-user issues and processing service requests as part of a service desk team
  • Experience working in an IT Service Management platform or Help Desk ticketing system
  • Senior or Team Lead experience in a Managed Service Provider (MSP) environment is a plus
  • Experience with documentation and procedure design
  • Technical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) a plus
  • Strong knowledge of Windows OS and Mac OS
  • Strong knowledge of end-user hardware (PCs, office peripherals, Android/iOS devices)
  • Experience in the following systems (Office 365, Okta, Zoom, SharePoint, CrashPlan, Druva InSync, CrowdStrike, Mimecast, DocuSign)
  • Excellent customer service, communication and interpersonal skills
  • Able to travel and work at customer sites as needed


  • Boston, United States Celito Tech, Inc. Full time

    The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.Job OverviewIn this customer-facing...


  • Boston, United States Celito Tech, Inc. Full time

    The Celito TeamThe Celito Team architects the buildout of simplified, integrated, and compliant technology stacks. With both consulting and products, our expertise can help our customers save time and money as they move from strategic Clinical & Quality management all the way to widespread and profitable commercialization.Job OverviewIn this customer-facing...


  • Boston, United States Beacon Hill Full time

    Desktop Support Technician (Boston, MA OR Remote EST/CST Only) compensation: $85-90k A National leader in staff augmentation and recruiting seeks to hire a Desktop Support Technician for it's Desktop/Help Desk needs. YOUR CAREER GOALS You enjoy solving problems for others and being the consummate service provider. You want to join a desktop support team that...

  • Help Desk Technician

    2 weeks ago


    Boston, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration12 Duration UnitMonth(s) Req Description DescriptionThis position is a part of the Help Desk group at the Massachusetts General Court. The role of the Help Desk Technician is to assist users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. As the Help...

  • Service Desk Manager

    2 weeks ago


    Boston, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Manager. As a Service Desk Manager, you will...


  • Boston, United States See It Right Here Full time

    Job DescriptionJob DescriptionHVAC Refrigeration Service TechnicianSeeking a skilled and motivated Refrigeration Service Technician. The ideal candidate will have a strong background in refrigeration, heating, ventilation, and air conditioning systems, with a commitment to delivering exceptional service to customers. The Refrigeration Service Technician will...

  • Service Desk Manager

    1 month ago


    Boston, United States Berklee College of Music Full time

    Under the direction of the Senior Director for Technology Support, the Service Desk Manager is responsible for staffing and operation of the Technology Service Desk serving all Berklee students, faculty and staff.The Service Desk Manager works cooperatively with Training and Instructional Technology and Technology Services areas in Technology Training and...

  • Service Desk Analyst

    2 weeks ago


    Boston, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration6Duration UnitMonth(s)- Contract to hire Req Description DescriptionThe Service Desk Analysts role within our IT Infrastructure Consulting group provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them...


  • Boston, United States Ampcus Incorporated Full time

    Job title: Clinical Field Service Technician Location: Worcester, MA Top Qualifications: -Bachelor’s degree in Computer Science or similar field -Prior experience in desktop support or related field -In-depth knowledge of desktop hardware and software systems -Proficient in computer operating systems such as Max, Linux, and Windows Job summary: We are...

  • Service Desk Analyst

    10 hours ago


    Boston, Massachusetts, United States TEKsystems Full time

    Job DescriptionAs a Service Desk Analyst at TEKsystems, you will play a critical role in providing technical support to our clients. This is an excellent opportunity to develop your IT career and work with a dynamic team of professionals.Key Responsibilities:Provide phone and email technical support to end-users to resolve hardware or software issuesSupport...

  • Service Desk Engineer

    2 weeks ago


    Boston, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Engineer. In this position, you will be...


  • Boston, Massachusetts, United States ApTask Full time

    About the Role:The Service Desk Agent will serve as the primary point of contact for client end-users experiencing issues with their computer, office IT products, and services.Key Responsibilities:Provide technical support to clients via phone, chat, and email.Engage the appropriate resolver group when necessary, ensuring timely resolution of issues.Monitor...


  • Boston, Massachusetts, United States Servier Full time

    About Servier PharmaceuticalsServier is a privately held leader in oncology dedicated to bringing innovative solutions to patients worldwide. As a unique global organization operating in over 150 countries, Servier in the U.S. combines the resources and network of a global pharmaceutical company with the agility and entrepreneurial spirit of biotech.Job...


  • Boston, Massachusetts, United States AERMOR Full time

    Enterprise Service Desk SpecialistAERMOR is seeking highly skilled Enterprise Service Desk Specialists to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our users, troubleshooting complex issues, and managing service requests.Key Responsibilities:Provide Tier 1 technical support...


  • Boston, United States IT Solutions LLC Full time

    About The PositionAbout ITS: Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to...


  • Boston, Massachusetts, United States Boston University Full time

    Service Desk Specialist IWe are seeking highly motivated and skilled technology professionals to join our dynamic team at Boston University. As a Service Desk Specialist I, you will be the primary point of contact for the Boston University community, providing first and second-level technology support for over 200 IS&T provided IT services.Key...


  • Boston, Massachusetts, United States GovCIO Full time

    Job SummaryWe are seeking a highly skilled Service Desk Administrator to provide exceptional user support and customer service to our government customers. As a key member of our team, you will be responsible for troubleshooting problems, advising on the appropriate action, and escalating tier 2 and tier 3 issues to supervisor and/or technical lead.Key...


  • Boston, United States IT Solutions LLC Full time

    About The Position About ITS: Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to...

  • Service Desk Agent

    7 days ago


    Boston, Massachusetts, United States Cayuse Holdings Full time

    Job SummaryCayuse Civil Services, LLC is seeking a highly skilled Service Desk Agent to provide exceptional customer service and technical support to our clients. As a key member of our team, you will be responsible for resolving technical issues, providing information, and ensuring customer satisfaction.Key ResponsibilitiesProvide high-quality customer...


  • Boston, United States CMIT Solutions of Boston|Cambridge Full time

    Job DescriptionJob DescriptionSalary: $55k-$70k-$90kCMIT Solutions of Boston | Cambridge is the premier IT services franchise in the US. Our goal is to be the preferred IT business partner of small to medium sized businesses by offering technical leadership and services to our customers with a focus on providing innovative solutions and delivering...