Engineer, Managed Services

4 weeks ago

Boston, United States IT Solutions LLC Full time
About The Position

About ITS:

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

The Engineer, Managed Services is part of the Managed Services team responsible for supporting multiple clients and handling inbound and escalated inquiries on the Service Desk. The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. At IT Solutions, most of our clients rely on us as their sole technological resource. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service.

Requirements

Responsibilities:
  • Manage service tickets that are assigned to your personal and team queue and respond in agreed upon timeframe.
  • Provide superior service to customers and clients with limited supervision consistently.
  • Provides remote hardware/software support, documentation, support logs and other related information throughout triage process.
  • Act as internal escalation point for other Technicians to engage for technical assistance or process guidance; and able to provide guidance to teammates on operational processes, troubleshooting or customer service.
  • Responsible for the management of network, datacenter, security, and voice technologies. This includes but is not limited to Cisco, Sonicwall, Palo Alto, Juniper, F5, HP, Aruba, VMWare, Hyper-V, NetApp and other technologies.
  • Analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Uses monitoring tools to investigate potential issues or respond to monitoring events, this can include but not be limited to Kaseya VSA, Connectwise Automate, LogicMonitor, Nagios, etc.
  • Assists in monitoring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
  • Interacts with telecommunication, hardware and software vendors and operates on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
  • Interact and work directly with multiple advanced technician groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time.
  • Work regularly with internal service and project coordinators who assign tickets to the Service DeskTeam.
  • Produce detailed service reports regularly and communicate updates or changes internally and to the clients.
  • Participate in a week-long on-call rotation a few times per year.
Knowledge, Skills, and Abilities:
  • Confident and comfortable with client facing activity.
  • Strong oral and written communication skills
  • Communicate effectively with internal team members, customers, clients, and stakeholders.
  • Maintains the ability to stay organized and be detail oriented.
  • Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
  • Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
  • Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
  • Ability to lift at least 50 pounds and be comfortable with climbing up step ladders.
Experience

Experience
  • Bachelor's Degree, or equivalent level of experience in related field
  • 2+ years' work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
  • 3 years in a helpdesk role, triaging reported issues and incidents by customers.
  • Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.
  • Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.
  • Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.
  • Experience with a ticketing system, such as ConnectWise Manage
  • Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is prefer
  • Experience administering and supporting MFA and security endpoint protection applications such as Duo, DNS filter and Sentinel One
Compensation Package

ITS offers a full benefits package, including:
  • Rich Medical and prescription plans
  • Dental & Vision
  • Paid Holidays and Flexible Paid Time Off
  • 401K/401K Roth with Safe Harbor matching
  • Stock Appreciation Rights
  • Company-paid life insurance, long-term and short-term disability insurance
  • Company-paid mental health support & financial wellness services
  • FSA for medical and dependent care
  • HSA option with compatible medical plan
  • Company-paid training, materials, and exams
  • Performance-based bonuses


IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

  • Engineering Manager, Managed Services

    3 months ago

    Boston, United States Canonical Full time

    Job DescriptionJob DescriptionThis role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of...

  • Engineering Director, Managed Services

    3 days ago

    Boston, Massachusetts, United States AireSpring Full time

    Job SummaryThe Director, Managed Services Engineering will lead a team responsible for managing, creating, designing, implementing, turning up, and life cycle support for AireSpring's services. This includes a comprehensive suite of enterprise networking solutions, multivendor SDWAN and Security solutions, enterprise voice solutions, managed firewalls, and...

  • Director, Managed Services Engineering

    3 months ago

    Boston, United States AireSpring Full time

    Job Description The Director, MSEs successfully leads a team responsible for managing, creating, designing, implementing, turning up and life cycle support for AireSpring’s services. AireSpring’s extensive product suite is constantly evolving to meet the needs of the medium enterprise market. The MSE (Managed Services Engineers) are a critical team...

  • Field Service Engineer 10152

    1 week ago

    Boston, United States Cephas Consultancy Services Private Limited Full time

    Job DescriptionJob DescriptionTerm: PermanentMin-Salary: $Max-Salary: $Experience: 10+ YearsState: MAPAY PACKAGE INCLUDES:– Base salary: $k– Overtime: 10-30%– Company Vehicle– Comprehensive Benefits Package– Matching 401-kMR,CT are the primary modalities. Multi-vendor OEM experience a plus. (GE,Siemens or Philips).LOCATION: Live anywhere in the...

  • Technical Services Engineer

    3 weeks ago

    Boston, United States Blossom Services Full time

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Engineering Manager, Cloud Services

    14 hours ago

    Boston, Massachusetts, United States Canonical Full time

    Job DescriptionThis role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people...

  • Software Engineering Manager, Marketing Services

    2 months ago

    Boston, Massachusetts, United States WillowTree Full time

    The OpportunityAs a Software Engineering Manager in Marketing Services, you'll be a manager of a cross functional team (e.g. engineers, product, program management, etc) building amazing digital products for our clients, and you'll help them achieve their personal and professional goals. You'll also drive the team and our clients to use cutting-edge...

  • Field Service Engineer

    3 weeks ago

    Boston, United States Immucor Full time

    Field Service Engineer Job Locations US-MA-Boston Job ID 2024-3629 Category Customer Support/Sales Overview Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and...

  • Senior Commissioning Engineer

    1 month ago

    Boston, United States FST Technical Services Full time

    FST Technical Services Senior Commissioning Engineer Boston , Massachusetts Apply Now ASenior Commissioning Engineer on our Life Sciences Team is responsible for the planning and execution of multiple projects and resources and potentially serving as a subject matter expert on commissioning and consulting projects within a variety of manufacturing...

  • Field Service Engineer

    3 weeks ago

    Boston, United States Immucor Full time

    Field Service Engineer Job Locations US-MA-Boston Job ID 2024-3629 Category Customer Support/Sales Overview Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care...

  • Field Service Engineer

    3 months ago

    Boston, United States Gator Bio, Inc Full time

    Gator Bio is a pre-IPO bioanalytical technology company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today’s biopharma industry. We develop, manufacture and sell instruments, biosensors, reagents, and consumables for antibody, gene and cell therapy development. Gator Bio’s current product portfolio...

  • Field Service Engineer

    3 days ago

    Boston, United States Gator Bio, Inc Full time

    Gator Bio is a pre-IPO bioanalytical technology company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today’s biopharma industry. We develop, manufacture and sell instruments, biosensors, reagents, and consumables for antibody, gene and cell therapy development. Gator Bio’s current product portfolio...

  • Manager, Electrical Engineering

    4 weeks ago

    Boston, United States MBTA Full time

    The Manager of Electrical (Power) Engineering is responsible for establishing electrical and power standards, electrical and power quality management, strategic power planning, and development of capital improvement projects repairing and rehabilitating MBTA power and electrical infrastructure systemwide. They will coordinate with other departments and...

  • Manager, Electrical Engineering

    23 hours ago

    Boston, United States MBTA Full time

    The Manager of Electrical (Power) Engineering is responsible for establishing electrical and power standards, electrical and power quality management, strategic power planning, and development of capital improvement projects repairing and rehabilitating MBTA power and electrical infrastructure systemwide. They will coordinate with other departments and...

  • Engineering Manager

    1 month ago

    Boston, United States Seaport Hotel Full time

    Scope of PositionThe Engineering Manager is a hands on and administrative role responsible for the effective management and repair of all engineering-related equipment and maintenance operations within the hotel. The Engineering Manager is responsible for staying abreast of compliance regulations and procedures in the field of Engineering, as required for...

  • Engineering Manager

    1 month ago

    Boston, United States Seaport Hotel Full time

    Scope of PositionThe Engineering Manager is a hands on and administrative role responsible for the effective management and repair of all engineering-related equipment and maintenance operations within the hotel. The Engineering Manager is responsible for staying abreast of compliance regulations and procedures in the field of Engineering, as required for...

  • Field Service Engineer

    3 months ago

    Boston, United States Gator Bio Full time

    Gator Bio is a pre-IPO bioanalytical technology company located in Palo Alto, CA. We are creating innovative technologies to solve difficult problems facing today's biopharma industry. We develop, manufacture and sell instruments, biosensors, reagents, and consumables for antibody, gene and cell therapy development. Gator Bio's current product portfolio...

  • Engineering Manager

    1 month ago

    Boston, United States Futura Energy Group Full time

    About the CompanyWe are delighted to be partnered with a leading renewable energy company who are looking for an Engineering Manager to join their team.About the RoleThe Engineering Manager will have overall responsibility for providing direction and oversight of multiple 3rd party design firms on multiple fast-paced projects focused on capital improvement,...

  • Engineering Manager

    3 days ago

    Boston, Massachusetts, United States Bala Consulting Full time

    Job SummaryWe are seeking a seasoned Engineering Manager to lead our Boston Plumbing & Fire Protection Department and support the function enterprise-wide.Key ResponsibilitiesServe as a technical expert and leader, providing guidance and resolving issues brought forth by the engineering staff.Create detailed engineering plans, processes, and procedures for...

  • Manager, Desktop Engineering

    3 weeks ago

    Boston, United States Selby Jennings Full time

    e are looking for a dynamic and experienced Manager of Desktop Engineering to lead our desktop engineering team. This role is critical in ensuring that our organization's desktop infrastructure is reliable, secure, and optimized to meet the needs of our employees. The successful candidate will be responsible for managing a team of engineers, overseeing...