Service Desk Analyst
13 hours ago
As a Service Desk Analyst at TEKsystems, you will play a critical role in providing technical support to our clients. This is an excellent opportunity to develop your IT career and work with a dynamic team of professionals.
Key Responsibilities:
- Provide phone and email technical support to end-users to resolve hardware or software issues
- Support and troubleshoot workstations, servers, and network-related issues
- Perform systems administration for Office 365, Windows Servers, and workstations across multiple customers
- Monitor and troubleshoot client backups
- Escalate customer issues through the proper channels
- Manage cases according to defined severities and case priorities
- Maintain client security levels and confidentiality of information
- Clearly document support issues and all steps performed in ticketing system
- Monitor trends from reported client cases to isolate possible chronic issues for software, workstation, server, or network infrastructure that indicate failing hardware or software corruption
- Update cases and communicate with clients daily or as required until issue is closed
Requirements:
- 2+ years of experience providing remote IT support via Bomgar, email, and phone
- 2+ years of Microsoft Office 2016/O365 support experience
- 2+ years of experience supporting Windows OS (7 & 10), hardware, software, printers, mobile devices
What We Offer:
- Excellent long-term opportunity for a helpdesk technician with 2+ years of experience
- Tuition reimbursement and encouragement to expand education
- A sense of family and home in the teams and employee support for one another
- Opportunity to grow technically and professionally
Work Environment:
Standard hours: 8:00-5:00/5:30
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