Service Desk Manager
2 months ago
- Under the direction of the Senior Director for Technology Support, the Service Desk Manager is responsible for staffing and operation of the Technology Service Desk serving all Berklee students, faculty and staff.
- The Service Desk Manager works cooperatively with Training and Instructional Technology and Technology Services areas in Technology Training and Support (TTS) to align support efforts throughout the college.
- The Service Desk Manager manages the Support Analysts, Support Consultants and student employees staffing the Service Desk. This is primarily an on-site position.
- Manage a team of staff and students providing walk in, remote and deskside support to faculty, staff and students
- Manage day-to-day support operations by: ensuring support coverage; monitoring ticket assignment and open ticket management; relationship management; and cross-functional team support activity.
- Strong technical skills in the configuration, installation and troubleshooting of all currently supported MacOS, Microsoft Windows, Microsoft Office Suite, and experience troubleshooting peripherals (printers, scanners, etc.)
- Prior experience using ITIL-based incident and service request management processes and common industry IT Service Management tools.
- HDI Support Center Manager certification and HDI Desktop Support Manager certification
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Service Desk Manager
1 month ago
Boston, United States Robert Half Full timeJob DescriptionJob DescriptionRobert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Manager. As a Service Desk Manager, you will...
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IT Service Desk Manager
3 weeks ago
Boston, Massachusetts, United States Servier Full timeAbout ServierServier is a leading pharmaceutical company dedicated to improving the lives of patients worldwide.As a privately held organization, Servier operates with a unique blend of entrepreneurial spirit and global reach, allowing us to bring innovative solutions to the market.Our commitment to diversity, equity, and inclusion drives our approach to...
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IT Service Desk Manager
1 month ago
Boston, Massachusetts, United States Servier Full timeAbout Servier PharmaceuticalsServier is a privately held leader in oncology dedicated to bringing innovative solutions to patients worldwide. As a unique global organization operating in over 150 countries, Servier in the U.S. combines the resources and network of a global pharmaceutical company with the agility and entrepreneurial spirit of biotech.Job...
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Service Desk Specialist
2 weeks ago
Boston, United States KTek Resourcing Full timeJob title: Service Desk SupportLocation: Boston, MA (Hybrid)Full time onlyDesktop Engineer / Service Desk AgentOur client is looking for a deskside engineer/service desk agent to assist in their Boston, MA. The below indicates theservices we will be offering.Service Component ActivitiesService Deski. The Service Desk will act as the single point of contact...
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Service Desk Specialist
2 weeks ago
Boston, United States KTek Resourcing Full timeJob title: Service Desk SupportLocation: Boston, MA (Hybrid)Full time onlyDesktop Engineer / Service Desk AgentOur client is looking for a deskside engineer/service desk agent to assist in their Boston, MA. The below indicates theservices we will be offering.Service Component ActivitiesService Deski. The Service Desk will act as the single point of contact...
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Service Desk Agent
3 months ago
Boston, United States ApTask Full timeAbout Client: The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare,...
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Front Desk Manager
1 month ago
Boston, United States Poshtel Hotels LLC Full time**Overview:** We are looking for a dedicated hands-on Front Desk Manager to join our team. The ideal candidate should have a strong background in hospitality management and excellent customer service skills. If you are passionate about providing exceptional guest experiences, we would love to hear from you. Please do not apply if you don't have prior...
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IT Service Desk Analyst II
2 weeks ago
Boston, United States Zachary Piper Solutions, LLC Full timePiper Companies is seeking an IT Service Desk II to join an established biotech company located in Boston, MA. This position is 100% onsite (5 days per week). This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.Responsibilities of the IT Service Desk II: Respond to incoming incident tickets...
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IT Service Desk Analyst II
2 weeks ago
Boston, United States Zachary Piper Solutions, LLC Full timePiper Companies is seeking an IT Service Desk II to join an established biotech company located in Boston, MA. This position is 100% onsite (5 days per week). This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.Responsibilities of the IT Service Desk II: Respond to incoming incident tickets...
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IT Service Desk Analyst II
3 weeks ago
Boston, United States Piper Companies Full timePiper Companies is seeking an IT Service Desk II to join an established biotech company located in Boston, MA. This position is 100% onsite (5 days per week). This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.Responsibilities of the IT Service Desk II:·Respond to incoming incident...
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IT Service Desk Analyst II
2 weeks ago
Boston, United States Piper Companies Full timePiper Companies is seeking an IT Service Desk II to join an established biotech company located in Boston, MA. This position is 100% onsite (5 days per week). This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.Responsibilities of the IT Service Desk II:·Respond to incoming incident...
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Front Desk Manager
2 weeks ago
Boston, Massachusetts, United States Poshtel Hotels LLC Full time**About the Role:**We are seeking a skilled and experienced Front Desk Manager to join our team at Poshtel Hotels LLC. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of the front desk area, ensuring exceptional guest experiences, and maintaining high-quality service delivery.**Key...
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Service Desk Engineer
1 month ago
Boston, United States Robert Half Full timeJob DescriptionJob DescriptionRobert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Engineer. In this position, you will be...
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Front Desk Manager
2 weeks ago
Boston, Massachusetts, United States Marriott Full timeJob SummaryAs a Front Desk Manager at Marriott, you will be responsible for leading and assisting with the successful completion of daily shift requirements. You will be the face of the hotel, ensuring guest satisfaction and achieving operating budget goals.Key ResponsibilitiesSupport the management of the front desk team, utilizing interpersonal and...
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Front Desk Manager
2 months ago
Boston, United States Marriott Full timeJob Number 24158728 Job Category Rooms & Guest Services Operations Location The Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff...
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Level 2 IT Service Desk Analyst
2 weeks ago
Boston, United States Piper Companies Full timePiper Companies is looking for an IT Service Desk II to join an established biotech company located in Boston, MA. for an onsite (5 days per week) contract opportunity. Responsibilities of the IT Service Desk II:This role will involve performing incident/ticket management for all end-user computers, workstations, and AV equipment.Respond to incoming...
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Front Desk Manager
1 week ago
Boston, United States Marriott Full timeAdditional Information PM and Overnight shifts Job Number 24158728 Job Category Rooms & Guest Services Operations Location The Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front...
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Service Desk Analyst
2 weeks ago
Boston, United States Insight Global Full timeSalary $65-85kMust-haves 5+ years' experience working in a Service Desk Analyst or related position Proven expertise with positive customer service skills and communication skills Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk Hands-on and/or remote Break / Fix support of desktop...
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Service Desk Analyst
1 week ago
boston, United States Insight Global Full timeSalary $65-85kMust-haves 5+ years' experience working in a Service Desk Analyst or related position Proven expertise with positive customer service skills and communication skills Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk Hands-on and/or remote Break / Fix support of desktop...
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Service Desk Analyst
4 days ago
boston, United States Insight Global Full timeSalary $65-85kMust-haves 5+ years' experience working in a Service Desk Analyst or related position Proven expertise with positive customer service skills and communication skills Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk Hands-on and/or remote Break / Fix support of desktop...