Patient Access Representative

2 months ago

Denison, United States Crawford Country Full time
Essential Duties and Responsibilities:

  • Admit patient into hospital computer system - ER, outpatient ancillary services, specialty clinic, surgery and inpatient.
  • Complete necessary paperwork based upon admission type and responsible party.
  • Dismissals upon notification.
  • Moderate amount of telephone usage in all aspects of the job.
  • Completes follow-up and reporting as needed.
  • Reviews and corrects AccuReg errors.
  • Ensures complete accuracy with each admission.
  • Maintains confidentiality of information pertaining to clients, physicians, employees, and CCMH business.
  • Consistently reports to work at the scheduled time in a punctual manner and at the assigned job location.
  • Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety and specific job-related hazards.
  • Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
  • Promotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department's/unit's ability to meet its goals and objectives.
  • Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Organizational Integrity Program, Code of Ethics, as well as other policies and procedures.
  • Demonstrates proper use of office equipment.
  • Collects the current co-pays or coinsurance and past-due balances.
  • Uses effective communication principles to coordinate care with other health care providers.
  • Actively participates in meetings, committees, conferences, and in-services.
  • Recognizes and communicates issues/occurrences utilizing established lines of authority and assists in identifying ways to resolve variances or unacceptable outcomes.
  • Is knowledgeable of and actively participates in improving patient safety and reducing risk to patients. Complies with Safety and Infection Control & Procedure.
Non-Essential Duties and Responsibilities:
  • Perform other duties as assigned
Professional Requirements
  • Complete annual education requirements.
  • Maintain patient confidentiality at all times.
  • Report to work on time and as scheduled.
  • Wear identification while on duty.
  • Maintain regulatory requirements, including all state, federal and local regulations.
  • Represent the organization in a positive and professional manner at all times.
  • Comply with all organizational policies.
  • Conduct oneself as a professional in accordance with PRIDE values.
  • Participate in performance improvement and continuous quality improvement activities.
  • Attend regular staff meetings and in-services.
Job Requirements:
  • One to two years prior hospital/medical office experience preferred. Prior knowledge of medical terminology preferred.
  • Previous data entry experience preferred
  • High School Diploma required.
  • Accuracy in data entry to ensure correct billing practices
  • Professional phone etiquette and techniques
  • Excellent people skills
  • Must be able to type 50-60 w.p.m. and operate standard office machines.
  • Must have ability to function under stress.
  • Must possess emotional maturity to maintain good relationships in multi-person office.
  • Requires judgment to analyze and make decisions.
  • Must have general working knowledge of computers and department specific software (i.e. word, excel, bed tracking, internet, med aide, etc.)

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