We have other current jobs related to this field that you can find below

  • Help Desk Specialist

    1 day ago

    Washington, United States JASINT Full time

    Job DescriptionJob DescriptionJob Title: Help Desk SpecialistLocation(s): Pentagon (Remote)Hours: Regular Full-TimeClearance Requirements: NoneCitizenship: US Citizenship RequiredScope:Provide Tier 1 and Tier 2 Help Desk Support services for the Washington Headquarters Services (WHS) / Executive Services Division (ESD), Parking Management Office (PMO)’s...

  • Help Desk Specialist

    3 weeks ago

    Washington, United States ProSphere Full time

    Overview Planned Systems International, Inc (PSI) is seeking a Help Desk Specialist to support our Government customer in Washington, DC for our DoS PHIMS contract. Location: Washington, DC Clearance: Active Secret Clearance Essential Functions and Job Responsibilities Manage user accounts, applications, Service Now ticketing system,...

  • Help Desk Specialist

    6 days ago

    Washington, United States Isys Technologies Full time

    I 2 X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I 2 X is ready to offer you the chance to Help Desk, Technical Support, Specialist, Microsoft, Help, Desktop Support

  • Help Desk

    2 months ago

    Washington, United States Progression Incorporated Full time

    Job DescriptionJob DescriptionHelp Desk Tier I&II (Mid) Washington, D.CMUST: Active Top-Secret clearance is required 1 – 5 years of Help Desk Tier II experience1 – 5 years of installing, maintaining, repairing desktop operating systems1 – 5 years of troubleshooting business applications, desktop computer hardware, peripherals, and printers.Security +CE...

  • Help Desk Specialist

    2 months ago

    Washington, United States Computer World Services (CWS)Corporation Full time

    Company Overview Computer World Services Corp (CWS) provides comprehensive Mission Critical and Enterprise Information Technology services and support to the Federal Government. CWS strives to promote a work environment where our professionals feel empowered, engaged, and part of a family. Our corporate culture embraces diversity, nurtures professional...

  • Help Desk Specialist

    4 weeks ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Req ID: RQ182935Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: OtherJob Family: Help DeskSkills:Computer Hardware,Computer Systems,Remote Support,Technical Support,TroubleshootingCertifications:CompTIA A+ - CompTIA - CompTIAExperience:3 + years of related experienceUS Citizenship Required:YesJob...

  • Help Desk Specialist

    3 months ago

    Washington, United States LHH Full time

    Help Desk Specialist - Entry Level (Contract - Possible Extension / May become Full Time)Hourly Pay: Between $23-$27, Depending on ExperienceCommute: Onsite in Washington, DCPreferred Qualifications: Experience Supporting End Users (Hardware and Software) Experience with Ticketing VOIP Phone Systems Experience Windows/Mac and Application Support Desktop...

  • Help Desk Specialist

    2 weeks ago

    Washington, United States Seneca Resources Full time

    Position Title: Help Desk Tier 1Location: United StatesEnvironment: HybridPosition Status: Contract-to-hirePay rate: $25/hr.+Position Description: The Tier 1/ Customer Technical Specialist is responsible for the technical support assisting end users with their day-to-day technical duties and issues. The selected individual will provide fast and useful...

  • Help Desk Specialist

    2 weeks ago

    Washington, United States Seneca Resources Full time

    Position Title: Help Desk Tier 1Location: United StatesEnvironment: HybridPosition Status: Contract-to-hirePay rate: $25/hr.+Position Description: The Tier 1/ Customer Technical Specialist is responsible for the technical support assisting end users with their day-to-day technical duties and issues. The selected individual will provide fast and useful...

  • Help Desk Staff/Specialist

    4 weeks ago

    Washington, United States NextGen IT Services Full time

    Job DescriptionJob DescriptionHelp Desk Staff/SpecialistResponsibilities:This vital position is responsible for providing direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including some new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.Receive customer...

  • Help Desk Specialist

    1 month ago

    Washington, United States ALTA IT Services Full time

    Job DescriptionJob DescriptionHelp Desk Specialist (Intermediate)ONSITE in Washington DC NWShift is 8:00am – 4:30pmPer Federal Govt Sector U.S Citizenship is requiredAbility to pass Federal background check is required for Level 4 Public Trust Clearance This role is onsite, 5 days a week Mon-Friday BACKGROUND:The Application and Computer Services section...

  • IT Help Desk Tier I, II, III

    2 months ago

    Washington, United States iTrust Human Capital Management Full time

    Job DescriptionJob DescriptioniTrust Human Capital Management are seeking skilled and customer-oriented Help Desk Support Specialists to join our IT support team. The ideal candidates will provide technical assistance across three tiers of support, ensuring efficient resolution of IT issues and maintaining high levels of user...

  • Help Desk Tier I Specialist

    6 days ago

    Washington, United States RightDirection Technology Solutions LLC Full time

    RDTS is seeking a cleared Tier I Help Desk Specialist to support the U.S. Dept of State in Washington, D.C. This role shall support the help desk within the Human Resources bureau on the Global Talent Management (GTM) program. It is full-time, standard work week and hours, and hybrid (one week a month onsite in D.C.). Requirements GTM Help Desk Specialist -...

  • Help Desk Specialist

    4 weeks ago

    Washington, United States CHANGING TECHNOLOGIES Full time

    Job DescriptionJob DescriptionJob description Job Title: Helpdesk SpecialistLocation: Washington, DCDepartment of Office of the Chief Technology OfficerJob Type: OnsiteContract Length: 1 Year Contract with Possible ExtensionPay rate- $32/HourResponsibilities: 1. Responds to and diagnoses problems through discussion with users. 2. Ensures a timely process...

  • Help Desk specialist with Training exp

    1 month ago

    Washington, United States ARK Solutions, Inc. Full time

    CLIENT: FederalPosition : Help Desk Supervisor with Training exp Long term Contract until 2027 endWashington, DC (Onsite)Education: Undergraduate degree valued.Required Skills: - At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is...

  • Help Desk specialist with Training exp

    1 month ago

    Washington, United States ARK Solutions, Inc. Full time

    CLIENT: FederalPosition : Help Desk Supervisor with Training exp Long term Contract until 2027 endWashington, DC (Onsite)Education: Undergraduate degree valued.Required Skills: - At least two years of experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users, is...

  • Help Desk Specialist

    5 days ago

    Washington, United States Hartwig Staffing Full time

    Hartwig Staffing is partnered with a company based out of Washington D.C. that is looking to add a contract Help Desk Specialist to their team. Compensation for this role is up to $35 per hour. This is an on-site position. Requirements: Associate degree with 5+ years of relevant experience. Required experience with ServiceNow ticketing system. Flexibility...

  • Help Desk Specialist

    4 weeks ago

    Washington, United States Hartwig Staffing Full time

    Job DescriptionJob DescriptionHartwig Staffing is partnered with a company based out of Washington D.C. that is looking to add a contract Help Desk Specialist to their team. Compensation for this role is up to $35 per hour. This is an on-site position.Requirements:Associate degree with 5+ years of relevant experience.Required experience with ServiceNow...

  • Web Application Support Specialist--Help Desk

    1 month ago

    Washington, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Duration: 1 - 3 month contract W2 only- with possible extension US Citizen onlyPublic Trust Clearance Required to Start - YesThe Application Support Specialists will review, analyse, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics.Applications requiring support include Analytic...

  • Web Application Support Specialist--Help Desk

    1 month ago

    Washington, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full time

    Duration: 1 - 3 month contract W2 only- with possible extension US Citizen onlyPublic Trust Clearance Required to Start - YesThe Application Support Specialists will review, analyse, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics.Applications requiring support include Analytic...

Help Desk Specialist II

2 months ago

Washington DC, United States NuAxis Innovations Full time

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW We are seeking a talented and motivated Help Desk Specialist II for a Full-Time position.

Job Summary: The Service Desk Specialist must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs), but may also be called to perform additional activities, developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable. The Tier II support is involved in resolving complex issues, however, under situations requiring increased workforce at Tier I, such as surges in high call volume, Tier II resource may be partially or fully diverted to Tier I support

Essential Functions: Provide onsite desk-side and remote technical support. The onsite support may require local travel
Intercept and manage customer IT service requests via telephone, fax, e-mail, or walk-in
Log a service ticket for every customer interaction regardless of the mode of communication (email, phone, fax, or walk-in)
Provide infrastructure monitoring and critical events management support for MEMC. Proactively identify and escalate issues within WMATA's environments using existing processes and suite of enterprise monitoring tools within MEMC. Tier II resources supporting this function must have a strong understanding of all layers of the OSI model, network devices and enterprise monitoring tools. Strong server and data communications background is a must
Troubleshoot and triage service requests face to face and/or via remote access
Resolve service tickets or escalate to other support entities as needed and within SLA parameters.
Support WMATA's PC Refresh Program. The program includes but not limited to: replacing old computers with new computers provided by WMATA; migrating data and settings from old computers to new computers; scheduling appointments with respective customers; performing surveys for quality assurance purposes and other administrative duties as needed
Support computer and peripheral moves for customers moving offices or cubicles to new locationsll
Provide special services that include on-site moves, Endpoint hardware setup and support, and projector support and installation, site and station manager kiosk support
Perform endpoint device imaging
Responds and diagnoses problems through discussion with users and hands on assistance
Provides on-site support to end users on a variety of issues
Identifies, researches, and resolves technical problems.
Responds to tickets assigned by Tier 1.
Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.
Documents, tracks, and monitors tickets to ensure a timely resolution.
Provides second-tier support to users’ applications or hardware issues.
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Performs Moves, Adds and Changes (MAC)
Travel is required, up to 50%. Selectee may be required to drive their personal vehicle to various nearby government locations (up to four hours away), to provide on-site support. Travel will be reimbursed

Education/Certification Required: (or can obtain within 60 days of hire) Microsoft Office Specialist certification for Office 2007 or later.
Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification.

Knowledge Requirements: Microsoft network or enterprise support
Active Directory
Microsoft Office 2010
Office 2013
Office 365
Blackberry
MaaS360
NetIQ Directory Resource Administrator (DRA)
Systems Center Configuration Manager (SCCM)
Cisco AnyConnect
Citrix XenDesktop
Junos Pulse
NetScreen VPN
BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service Level (SL) modules

Experience: At least 2 years of current experience in participating in a desk-side support environment

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile: We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture

#NAI #DICE