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Supervisor, CES Program Management

4 months ago

OAKLAND, United States PG&E Corporation Full time

Requisition ID # 157618 

Job Category: Project / Program Management 

Job Level: Supervisor

Business Unit: Engineering, Planning & Strategy

Work Type: Hybrid

Job Location: Oakland

 

 

Department Overview

 

The Clean Energy Transportation (CET) group is focused on accelerating the adoption of clean vehicles in California and has an ambitious goal of electrifying 3 million vehicles by 2030. CET leads a ~$0.6B portfolio of transportation electrification (TE) programs to increase the adoption of clean vehicles in California as we work to address one of the largest contributors to climate change – and we need a motivated, organized strategic thinker to help us expand this portfolio. We serve PG&E’s customers by deploying electric vehicle programs to increase access to charging infrastructure, reduce total cost of electric vehicle ownership, educating our customers and pursuing innovative strategies to unlock additional benefits to EV drivers and the grid.

 

Team Overview

 

PG&E believes that if properly managed, EVs can provide a quadruple value stack of reliability, resiliency, affordability, and lower GHG emissions for the grid and for our customers. The first step in achieving that vision is facilitating the transition to electric vehicles for our customers by simplifying the process, educating customers on the benefits of EVs, and connecting customers to available resources and incentives. CET’s EV Customer Programs team manages a robust portfolio of EV programs and contributes to the overarching strategy for finding solutions to customer barriers to EV adoption.

 

Position Summary

 

CET’s EV Advisory programs are focused on guiding customers through their transportation electrification (TE) journey and provide a centralized point of contact within PG&E. EV Advisors will cover a wide breadth of TE topics, including site selection, fleet electrification planning, rate selection, load management, vehicle to grid integrations, and serve as subject matter experts to enable the electrification of medium-and-heavy duty fleet vehicles through participation in CET’s EV Fleet program or a standard Service Planning channel. The program will rely heavily on internal cross collaboration efforts.

 

The supervisor will serve as key support for our EV Advisory Services portfolio development and contribute to our overall strategy for customer success. This role will be focused on success of our programs, improved operations, and representing the voice of the customer.

The successful candidate will:

  • Lead a team of 5-8 EV Advisors responsible for customer education, solution design, and onboarding for PG&E’s EV infrastructure programs. This team is critical for educating customers on PG&E’s existing and future MDHD EV programs and guiding them through the application process to achieve PG&E’s EV deployment targets.
  • Lead internal and external coordination efforts with PG&E’s Service Planning, BES, Marketing, Public Affairs, Project Delivery, Project Management Office, and IT teams, in addition to coordinating externally with key stakeholders and customers.
  • Be a relentless advocate for customers, ensuring that PG&E delivers on its customer commitments and understanding customer satisfaction tradeoffs when it cannot.

 

The role is classified as hybrid (0-3 days per week in office), working primarily from your remote office and in-person in the Oakland General Office to attend team meetings or as business needs require.

 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

 

A reasonable salary range is:

 

Bay Area Minimum: $118,000.00
Bay Area Maximum: $188,000.00

 

Job Responsibilities

 

  • Develop and deliver success metrics for EV Advisory Programs, including but not limited to cycle time, attrition, customer satisfaction, and cost optimization
  • Deliver on customer acquisition targets for EV Fleet and EV Advisory programs
  • Develop training materials and provide guidance to ensure the team is well-equipped to engage in productive conversations with customers across the broad range of Transportation Electrification topics
  • Develop an in-depth understanding of the end-to-end customer journey and lead continuous improvement efforts to ensure high customer satisfaction throughout
  • Coordinate with Program Managers to develop marketing and outreach strategies to improve program participation
  • Facilitate collaboration between the team and other internal teams in the interest of expediting projects through the process
  • Drive timely and accurate data entry and documentation of project information in Salesforce
  • Foster a collaborative and speak up culture that drives transparency and progress toward shared goals

Knowledge, Skills, and Abilities

 

  • Experience building a cohesive, motivated, and talented team that delivers results
  • Experience driving employee engagement, and fostering the career development of team members
  • Proven ability to implement complex programs and drive continuous improvement
  • Proven ability to guide analysis and direct team with data driven decisions
  • Ability to develop working relationships with customers and business partners to ensuring that work plans and operations are coordinated, represent the needs of customers and the EV market, and are aligned with portfolio goals and objectives
  • Ability to represent the company with customers or at industry events, as needed
  • Ability to work in a sometimes-ambiguous environment and/or with nascent technologies
  • Ability to make demanding work fun

Qualifications

 

Minimum:

  • Bachelor’s degree in a business discipline, sciences, engineering, or equivalent work experience
  • 5 years of relevant work experience
  • Valid California Driver’s License

 Desired:

  • Prior supervisory/managerial experience
  • Experience within the Clean Transportation industry, ideally through a customer facing program or advisory service program
  • Experience managing and improving processes
  • Strong strategic and analytical capabilities
  • Design thinking and/or program or product development experience