Technical Support Representative

3 weeks ago

Highland Beach, United States Teleperformance USA Full time
Category : Technical Support

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit

This position will be based on-site at our North Lauderdale, Florida location.

Your Responsibilities

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

  • Provide front line, first level, technical assistance for consumers
  • Supporting Client specific high speed internet services delivering an exceptional customer experience
  • Resolve technical problems, within a fast paced, customer facing environment
  • Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
  • Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
  • Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
  • Demonstrate advanced product knowledge and he ability to solve customer issues.
  • Resolve customer issues on the first call as frequently as possible.
  • Open and manage trouble ticket system for user issues, Data Network, OS issues.
  • Be patient, courteous and friendly with customers at all times.
  • Demonstrate a positive attitude.
  • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
  • Adhere to all work schedule assignments.
  • Abide by and support management directives and adhere to all Teleperformance policies.

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • 6 months Customer service experience preferred
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • Logical problem-solving skills
  • Ability to navigate Windows operating systems
  • Organization and work prioritization skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employe

  • Technical Support Representative

    1 month ago

    Gold Beach, United States Curry Health Network Full time

    JOB SUMMARY The Technical Support Representative plays a critical role in ensuring our CHN Staff have a positive experience with CHN's Health Information Technology products and services. The Technical Support Representative will be responsible for assisting senior IT support staff with end user device deployment, and customers with technical issues,...

  • Technical Support Representative

    1 month ago

    Gold Beach, United States Curry Health Network Full time

    JOB SUMMARY The Technical Support Representative plays a critical role in ensuring our CHN Staff have a positive experience with CHN’s Health Information Technology products and services. The Technical Support Representative will be responsible for assisting senior IT support staff with end user device deployment, and customers with technical issues,...

  • Technical Support Representative

    3 days ago

    Sunrise Beach, United States Co-Mo Electric Cooperative Inc Full time

    Technical Support RepresentativeFull-Time, Hourly, Tipton or Sunrise Beach, MO The Technical Support Representative supports the member and subscribers experience, by providing first and second tier technical assistance, and providing outstanding service for a high level of member and subscriber satisfaction. The Technical Support Representative promotes...

  • Technical Support Representative

    2 weeks ago

    Sunrise Beach, United States Co-Mo Electric Cooperative, Inc. Full time

    Job DescriptionJob DescriptionTechnical Support RepresentativeFull-Time, Hourly, Tipton or Sunrise Beach, MOThe Technical Support Representative supports the member and subscribers experience, by providing first and second tier technical assistance, and providing outstanding service for a high level of member and subscriber satisfaction. The Technical...

  • SaaS ERP Technical Support Representative

    1 month ago

    West Palm Beach, United States ApparelMagic Full time

    Job DescriptionJob DescriptionApparelMagic, a leading provider of computer software for the fashion industry, is seeking a Technical Support Representative to join our team. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring they have a seamless experience using our software. You will also liaise between...

  • Technical Service Representative

    2 months ago

    Virginia Beach, United States STIHL Incorporated Full time

    Provide high level technical support to dealers via phone, email or web chat. Includes technical troubleshooting, diagnostic and repair support of the full STIHL product range and associated systems. Provide technical support for end users via phone, Representative, Technical, Technical Support, Service, Manufacturing, Retail

  • Field Technical Support Representative

    3 weeks ago

    Virginia Beach, United States Georgia IT Inc Full time

    Field Technical Support Representative Location: Virginia Beach, V Duration: Long-term Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Manages the onsite delivery of software services, installation, and configuration for customer environments. The job solves various...

  • Field Technical Support Representative

    1 month ago

    Virginia Beach, United States Georgia IT Inc Full time

    Field Technical Support Representative Location: Virginia Beach, V Duration: Long-term Rate: DOE US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job Manages the onsite delivery of software services, installation, and configuration for customer environments. The job solves various...

  • Technical Support

    1 month ago

    Boynton Beach, United States Kiosoft Technologies Full time

    KioSoft Technologies (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide. The company's strength lies in its ability to provide a comprehensive blend...

  • Business Technical Support Representative

    1 month ago

    Virginia Beach, United States Metronet Full time

    Description Love Your Mondays again! Business Tech Support Representative Our Business Tech Support Representatives support business customers with their Internet, Video and Phone services. This position calls on knowledge of telecommunications and technology. This person will also respond to technical support requests and perform initial problem...

  • Technical Support

    1 month ago

    Boynton Beach, United States TechTrex Inc.KioSoft Technologies LLC Full time

    Job DescriptionJob DescriptionSalary: $45,000.00KioSoft Technologies (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide.The company's strength...

  • Customer Experience Technical Representative

    4 weeks ago

    Delray Beach, United States Allied Universal® Full time

    Customer Experience Technical Representative **Overview**: Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every...

  • Customer Experience Technical Support

    1 month ago

    Delray Beach, United States Allied Universal Full time

    Job Description Deposita(TM), an Allied Universal® Company, is hiring a Customer Experience Technical Representative. Retail Cash Solutions is the market-leading innovator in cash automation. We are a software-based technology company with a history of delivering innovative solutions. Our team members are motivated individuals that help each other to do...

  • Technical Support Team Lead

    1 month ago

    Boynton Beach, United States TechTrex Inc.KioSoft Technologies LLC Full time

    KioSoft Technologies (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Mexico, Canada, China, Korea, and authorized dealers worldwide. We are looking for a highly motivated Technical Support Teal Lead...

  • Technical Support Specialist

    4 days ago

    Dania Beach, United States Path Medical Full time

    Job DescriptionJob DescriptionQualifications:Education: Associates Degree or technical Diploma in a Computer Science or Engineering specialty.Experience: General computer knowledge coupled with a background in networking and IP device management. Detailed knowledge of Windows features and functions related to Active Directory domain membership is important....

  • Regional Technical Services Representative

    2 months ago

    Deerfield Beach, United States Mapei S.p.A. Full time

    We are currently hiring for a remote based Regional Technical Services Representative. In this role you will be responsible to provide technical assistance and training, product claim investigation and sales support in an assigned sales region as wel Technical, Representative, Regional, Service, Training, Manufacturing, Retail, Insurance

  • Desktop Support

    2 weeks ago

    Long Beach, United States AT Support Full time

    Contractor Job Overview: **Duties**: - TheDesktop Support Technician family works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests - Technical support of Hardware refresh of older laptops and desktops supporting OS Windows 11. - Experience is required to have knowledge of...

  • Technical Support Team Lead

    1 month ago

    Boynton Beach, United States Kiosoft Technologies Full time

    KioSoft Technologies (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Mexico, Canada, China, Korea, and authorized dealers worldwide. The company's strength lies in its ability to provide a...

  • Technical Support Team Lead

    4 weeks ago

    Boynton Beach, United States Kiosoft Technologies Full time

    KioSoft Technologies (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Mexico, Canada, China, Korea, and authorized dealers worldwide. The company's strength lies in its ability to provide a...

  • Technical Support Specialist

    1 week ago

    Virginia Beach, United States Buzz Brands - Corporate Full time

    Benefits: 401(k) 401(k) matching Competitive salary Free food & snacks Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Company Overview: Buzz Franchise Brands (BFB) is a rapidly expanding multi-brand franchising company. We seek a skilled Technical Support Specialist to join our dynamic team...