Customer Experience Technical Support

4 weeks ago


Delray Beach, United States Allied Universal Full time

Job Description

Deposita(TM), an Allied Universal® Company, is hiring a Customer Experience Technical Representative. Retail Cash Solutions is the market-leading innovator in cash automation. We are a software-based technology company with a history of delivering innovative solutions. Our team members are motivated individuals that help each other to do remarkable things every day. We face challenges together, and we win together. And together, we deliver world-class solutions that transform the way the world uses cash automation technology. We are careful to select people for our team who have demonstrated excellence through their skills, character, and background.

You are the perfect fit for our team and this important position as a Customer Experience Technical Representative if you are organized, flexible, a team player, have a strong desire to learn, and obsessive about details and love to solve problems. You will need to confidently diagnose, troubleshoot, and accurately resolve device issues while delivering an exceptional customer experience.

IMMEDIATE NEED for both English and Bilingual French/English Speaking Representatives

HYBRID Position in Jupiter, Florida: Remote Work Possible after 3 months after completing in office training

Starting Rate at $17.00 per hour, with increased rate for bilingual french speaking representatives of $18.00 per hour

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Provide timely, efficient, and professional service to all customers and partners Receive inbound calls to assist in installations, connectivity, or configurations of new and current devices Organize and prioritize outbound calls related to device connectivity and device health.

BASIC QUALIFICATIONS:

Formal Education, Licenses, and Certifications Required: Must possess a high school diploma or equivalent
Ability to obtain and maintain all necessary state or federal licensing requirements. Type and Length of Specific Experience Required:   Must possess a minimum of one (1) year of experience in a technical support role or equivalent experienc ePrevious call center experience required.Work history must demonstrate each of the following:A strong understanding of Customer Service and Customer RelationsYou are a highly motivated individual with a strong desire to learnThe ability to exercise good judgment and decision-making

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