SaaS ERP Technical Support Representative

3 weeks ago


West Palm Beach, United States ApparelMagic Full time
Job DescriptionJob Description

ApparelMagic, a leading provider of computer software for the fashion industry, is seeking a Technical Support Representative to join our team. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring they have a seamless experience using our software. You will also liaise between our clients and our development team to communicate and resolve technical issues. Our ideal candidate is someone who is technically savvy, has excellent communication skills, and is passionate about providing exceptional customer service.


Responsibilities
  • Provide technical support to end-users via phone, email, and Google Meet
  • Identify and resolve technical issues, escalating complex issues to the development team as necessary
  • Keep accurate records of customer interactions and follow up on open tickets in a timely manner
  • Communicate software errors and suggested improvements to the development team
  • Train end-users on a live basis on software functionality
  • Monitor and maintain customer satisfaction levels
  • Collaborate with other departments as needed to address customer needs

Requirements

  • Bachelor's degree in Computer Science or related field
  • At least 2 years of experience in technical support or a related field
  • Strong technical skills including experience with SaaS applications (Zendesk, HubSpot, Monday.com, Shopify, Google Workspace, etc.)
  • Excellent communication skills, both written and verbal
  • Ability to multitask and work in a fast-paced environment
  • Exceptional problem-solving skills
  • Demonstrated ability to prioritize tasks and manage time effectively
  • Must reside in Florida

Benefits

  • Competitive salary based on experience
  • 401(k) participation
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Regularly scheduled team lunches and events


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