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Receptionist/Sales Support Associate
4 months ago
This candidate will be the assistant to the Account Manager. They will also be responsible for approximately 20 inbound calls, and 25 outbound calls per day. The outbound calls will be placed to carriers letting them know that their cargo is ready and scheduling pickup.
The candidate will be utilizing Microsoft Excel, Outlook, and Word daily to communicate with team members and create invoices so they must basic to intermediate knowledge of these programs
Work Hours are M-F from 8am-5pm with a lunch break from 12pm-1pm
Key Responsibilities:
1. Supports Account Managers in meeting the customer's needs.
2. Enters customer orders and quotes into the computer system.
3. Keeps up with order's status, and keeps track of all open customer orders.
4. Responsible to keep those open order reports current.
5. Processes Return Authorizations and cases handles customer's claims with our QA department.
6. Obtain Proof of Deliveries / Proofs of export for every order shipped.
7. Preparing all documents for export merchandise (commercial invoices and packing lists, certificate of origin, SEDs, SLIs, etc)
8. Coordinates with freight forwarders.
9. Works extensively in Microsoft office 365 - EXCEL.
10. Aids in general clerical work such as correspondence & filing.
11. Send out order invoices to customers after an order has been shipped. Load Invoices in web-platforms and follow up registration for payment.
Skills & Qualifications:
This candidate must be bilingual (Spanish and English). They must have 2-3 years of administrative experience. Any export/freight/scheduling experience would be a plus. Must be willing to learn and impact the business in multiple areas
*Candidate needs to have experience in customer service, Freight forwarding and/or Export Import business related.
*Bilingual in both English and Spanish written and conversational.
*Excel intermediate, including work with formulas ( we will perform a test on site, but please you (agency) test excel skills prior interview and provide us with the scores )
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
