See more Collapse

Guest Experience Telephone Agent

3 months ago

Boston, United States Highgate Hotels Full time

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston's Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview

The Guest Experience Agent is responsible for handling both guest and interdepartmental communications. The Guest Experience Agent ensures efficient communication within, to and from the hotel while maintaining attentive, courteous and thoughtful customer service. The Guest Experience Agent will handle all food and beverage requests for in-room dining.

Responsibilities

* Handle all external and internal guest communication through phone, email, and hotel texting platform in an attentive, courteous and efficient manner, according to standard operating procedures.
* Take and deliver messages according to standards.
* Stay well informed of the in-room dining menu and take orders from guests and input information into Micros
* Be involved with Food & Beverage trainings to remain knowledgeable of hotel offerings
* Seek opportunities to upsell food & beverage items from the in-room dining menu
* Maintain guest privacy at all times.
* Be well informed about property services and hours of operation to share with guests
* Be familiar with emergency procedures.
* Perform call accounting, if applicable.
* Be familiar with VIP procedures.
* Be able to provide accurate directions to the hotel.
* Be familiar with the surrounding area of the hotel.
* Send/receive guest faxes.
* Serve as Vocera dispatcher, maintaining proper radio and paging procedures.
* Record and relay all guest requests and verify completion through the use of Alice
* Maintain daily activity log.
* Establish and maintain efficient filing system of guest requests
* Process wake up calls per the guest's request.
* File PBX reports.
* Maintain clean work area.

Qualifications

Education & Experience:

* High School diploma or equivalent and/or experience in a hotel or related field preferred.

Physical requirements:

* Flexible and long hours sometimes required.
* Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

We have other current jobs related to this field that you can find below

  • Guest Service Agent

    3 weeks ago

    Boston, United States The Envoy Hotel Full time

    Overview: Opportunity:  Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    2 weeks ago

    Boston, Massachusetts, United States The Envoy Hotel Full time

    Overview:Opportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Service Agent

    2 months ago

    Boston, United States The Envoy Hotel Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    4 months ago

    Boston, United States Hersha Hospitality Management Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Hotel, Guest, Sales Coordinator, Retail

  • Americas - Guest Service Agent

    4 weeks ago

    Boston, United States Mandarin Oriental Hotel Group Full time

    Inspiring opportunities in every corner of the world ALREADY ENROLLED? Update your data, view your application and progress ARE YOU A FORMER MANDARIN ORIENTAL COLLEAGUE OR INTERN? Access the careers site exclusive to our Forever Fans for: Priority consideration when applying A fast-track interview & selection process and, upon successful rehire, a tailored...

  • Americas - Guest Service Agent

    5 days ago

    Boston, United States Mandarin Oriental Hotel Group Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...

  • Guest Service Agent

    1 week ago

    Boston, United States Hilton Boston Park Plaza Full time

    DescriptionOne of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a Guest Service Agent to join their front desk team! This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden. It is also only a half mile from Beacon Hill and the Theater District! A Guest Service Agent is...

  • Americas - Guest Service Agent

    1 month ago

    Boston, United States Hotel Mandarine Regency Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...

  • Americas - Guest Service Agent

    3 weeks ago

    Boston, United States Mandarin Oriental Hotel Group Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...

  • Guest Service Agent

    1 week ago

    Boston, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Guest Service, Agent, Guest, Service, Retail, Hotel

  • Guest Service Agent

    2 weeks ago

    Boston, Massachusetts, United States Hilton Boston Park Plaza Full time

    One of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a Guest Service Agent to join their front desk team This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden. It is also only a half mile from Beacon Hill and the Theater District A Guest Service Agent is responsible...

  • Guest Services Agent

    3 months ago

    Boston, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Boston, MA, US, 02114 Property Name: Wyndham Boston Beacon Hill Req Id: 15959 Wyndham is now seeking a Guest Services Agent to join our team at the Wyndham Boston Beacon Hill location in Boston , Massachusetts . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and efficient...

  • Full-Time Guest Service Agent

    2 weeks ago

    Boston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0ATK7 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    4 weeks ago

    Boston, United States Stonebridge Companies Full time

    The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation...

  • Guest Service Agent

    7 days ago

    Boston, United States Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Services Agent- Four Seasons Hotel Boston

    4 weeks ago

    Boston, United States Four Seasons Full time

    Four Seasons - 200 Boylston Street [Front Desk Agent / Concierge] As a Guest Services Agent at Four Seasons, you'll: Assist guests with check-in and check-out procedures; Provide information about hotel amenities and local attractions; Handle guest inquiries and complaints in a professional manner; Ensure guest satisfaction by anticipating their needs and...

  • Guest Service Agent

    3 months ago

    Boston, United States The Langham Boston Full time

    PURPOSE AND OBJECTIVES OF POSITIONProviding an exceptional guest experience to ensure guests memorable stays through anticipatory service while delivering all Forbes, Leading Quality, Brand standards and departmental procedures at all times. Through proficient knowledge of the standards and the ability to deliver anticipatory sincere service, increasing long...

  • Hotel Guest Service Agent

    3 months ago

    Boston, United States The Colonnade Hotel Full time

    ***passionate about making a difference*** The independently owned, elegant Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay, If you are interested in joining a fun and dedicated team of hospitality professionals, in a hotel that focuses on further developing your skills,...

  • Guest Services Agent

    7 days ago

    Boston, United States Stonebridge Companies Full time

    City, State: Boston, Massachusetts The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest...

  • Guest Services Agent- Four Seasons Hotel Boston

    3 months ago

    Boston, United States Four Seasons Hotels & Resorts Full time

    Four Seasons Hotel Boston, is seeking highly motivated and service-minded individuals who share a passion for excellence and infuse enthusiasm into everything they do. The Guest Services Agent welcomes and registers hotel guests, explaining the accom Guest Service, Hotel, Agent, Guest