Guest Service Agent

4 weeks ago

Boston, United States Four Seasons Hotels and Resorts Full time

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: The city's newest skyscraper located in the heart of the back bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma. The Opportunity: Four Seasons Hotel One Dalton Street, Boston is currently looking for a Guest Service Agent. Basic Purpose: Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment. Check guest out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommendations and touches to achieve maximum customer satisfaction while conforming with all Four Seasons' policies. Comply with any additional requests that may arise pertaining to Guest Service Attendant duties. Essential function of the job: Check in guest in an efficient and friendly manner, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room and issues correct keys to the guest. Check out guest at end of stay and ascertain guest satisfaction. Collect keys, posts late charges and presents bill upon check out. Settle bill accurately through credit card or cash transaction. Maintain a balanced bank assigned by the hotel. Email the guest regarding any late charges processed to their account after their check-out (when proper email is available). Make change, cashes checks, exchanges foreign currency. Reconcile all transactions at the close of each shift and to cash out. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Knowledge and Skills: High School Degree preferred. 2 Years in a front desk role or 2 years' luxury customer service experience necessary. Ability to read, write and speak English. Visa Requirements: Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. Some Benefits Four Season Employees enjoy: FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days. 401(k) Retirement Matching Plan. Ability to experience our hotels as a guest through the Employee Travel program. Highly competitive salaries and incentives. Educational assistance programs, as well as in-house training workshop for all employees. Complimentary Life insurance. Vacation & Paid Sick Time Off. Complimentary Employee Meals. And much more We look forward to receiving your application ******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ****** Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. #J-18808-Ljbffr

  • Agent - Guest Service

    3 months ago

    Boston, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Processing, Hospitality

  • Guest Service Agent

    5 months ago

    Boston, United States Hersha Hospitality Management Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Hotel, Guest, Sales Coordinator, Retail

  • Guest Service Agent

    4 weeks ago

    Boston, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Guest Service, Agent, Guest, Service, Retail, Hotel

  • Guest Service Agent

    4 weeks ago

    Boston, United States Hilton Boston Park Plaza Full time

    DescriptionOne of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a Guest Service Agent to join their front desk team! This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden. It is also only a half mile from Beacon Hill and the Theater District! A Guest Service Agent is...

  • Guest Service Agent

    1 month ago

    Boston, Massachusetts, United States Hilton Boston Park Plaza Full time

    One of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a Guest Service Agent to join their front desk team This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden. It is also only a half mile from Beacon Hill and the Theater District A Guest Service Agent is responsible...

  • Americas - Guest Service Agent

    4 weeks ago

    Boston, United States Mandarin Oriental Hotel Group Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...

  • Guest Services Agent

    4 days ago

    Boston, United States HireArt Full time

    HireArt is helping a global prop tech company hire a Guest Services Agent to join its fast-growing Boston team.  In this role, youll assist the Operations Team in preparing new units, ensuring that existing units are perfect for the companys guests, and handling any issues or emergencies that arise (e.g. handling guest lockouts, emergency relocations, and...

  • Americas - Guest Service Agent

    2 months ago

    Boston, United States Hotel Mandarine Regency Full time

    A Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...

  • Full-Time Guest Service Agent

    1 month ago

    Boston, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0ATK7 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    2 months ago

    Boston, United States Stonebridge Companies Full time

    The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation...

  • Guest Service Agent

    1 month ago

    Boston, Massachusetts, United States The Envoy Hotel Full time

    Overview:Opportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...

  • Guest Service Agent

    3 months ago

    Boston, United States The Envoy Hotel Full time

    Overview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Service Agent

    3 days ago

    Boston, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and supporting the Operations Manager. The GSA serves as the point person regarding the Front Desk technology systems and...

  • Guest Services Agent

    4 weeks ago

    Boston, United States Stonebridge Companies Full time

    City, State: Boston, Massachusetts The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest...

  • Hotel Guest Service Agent

    3 months ago

    Boston, United States The Colonnade Hotel Full time

    ***passionate about making a difference*** The independently owned, elegant Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay, If you are interested in joining a fun and dedicated team of hospitality professionals, in a hotel that focuses on further developing your skills,...

  • Guest Service Agent

    8 hours ago

    Boston, United States The Boxer Boston Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...

  • Guest Services Agent- Four Seasons Hotel Boston

    3 months ago

    Boston, United States Four Seasons Hotels & Resorts Full time

    Four Seasons Hotel Boston, is seeking highly motivated and service-minded individuals who share a passion for excellence and infuse enthusiasm into everything they do. The Guest Services Agent welcomes and registers hotel guests, explaining the accom Guest Service, Hotel, Agent, Guest

  • Guest Services Agent

    3 months ago

    Boston, United States Stonebridge Companies Full time

    City, State: Boston, Massachusetts The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service....

  • Guest Services Agent- Four Seasons Hotel Boston

    2 months ago

    Boston, United States Four Seasons Full time

    Four Seasons - 200 Boylston Street [Front Desk Agent / Concierge] As a Guest Services Agent at Four Seasons, you'll: Assist guests with check-in and check-out procedures; Provide information about hotel amenities and local attractions; Handle guest inquiries and complaints in a professional manner; Ensure guest satisfaction by anticipating their needs and...

  • Guest Service Agent

    4 weeks ago

    Boston, United States Hilton Full time

    One of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a Guest Service Agent to join their front desk team! This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden. It is also only a half mile from Beacon Hill and the Theater District! A Guest Service Agent is responsible...