Current jobs related to Guest Service Agent - Boston - The Envoy Hotel
-
Agent - Guest Service
3 months ago
Boston, United States Hilton Hotels & Resorts Full timeAs a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Guest, Agent, Processing, Hospitality
-
Guest Service Agent
5 months ago
Boston, United States Hersha Hospitality Management Full timeGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Hotel, Guest, Sales Coordinator, Retail
-
Guest Service Agent
4 weeks ago
Boston, United States Four Seasons Hotels & Resorts Full timeAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Guest Service, Agent, Guest, Service, Retail, Hotel
-
Guest Service Agent
4 weeks ago
Boston, United States Hilton Boston Park Plaza Full timeDescriptionOne of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a Guest Service Agent to join their front desk team! This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden. It is also only a half mile from Beacon Hill and the Theater District! A Guest Service Agent is...
-
Guest Service Agent
1 month ago
Boston, Massachusetts, United States Hilton Boston Park Plaza Full timeOne of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a Guest Service Agent to join their front desk team This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden. It is also only a half mile from Beacon Hill and the Theater District A Guest Service Agent is responsible...
-
Americas - Guest Service Agent
4 weeks ago
Boston, United States Mandarin Oriental Hotel Group Full timeA Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...
-
Guest Services Agent
4 days ago
Boston, United States HireArt Full timeHireArt is helping a global prop tech company hire a Guest Services Agent to join its fast-growing Boston team. In this role, youll assist the Operations Team in preparing new units, ensuring that existing units are perfect for the companys guests, and handling any issues or emergencies that arise (e.g. handling guest lockouts, emergency relocations, and...
-
Americas - Guest Service Agent
2 months ago
Boston, United States Hotel Mandarine Regency Full timeA Front Desk Agent will be responsible for the check-in and check-out process as well as answer general questions regarding local entertainment, hotel hours of operation, services and facilities, and assisting with any other guest requests. It is the mission and intent of this position that the incumbent will meet and exceed guest expectations by providing...
-
Full-Time Guest Service Agent
1 month ago
Boston, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0ATK7 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Service Agent
2 months ago
Boston, United States Stonebridge Companies Full timeThe purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service. Operate with accuracy the reservation...
-
Guest Service Agent
1 month ago
Boston, Massachusetts, United States The Envoy Hotel Full timeOverview:Opportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet guests and offer to assist with their needs.Register and assign...
-
Guest Service Agent
3 months ago
Boston, United States The Envoy Hotel Full timeOverview: Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
-
Guest Service Agent
3 days ago
Boston, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and supporting the Operations Manager. The GSA serves as the point person regarding the Front Desk technology systems and...
-
Guest Service Agent
4 weeks ago
Boston, United States Four Seasons Hotels and Resorts Full timeAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Guest Services Agent
4 weeks ago
Boston, United States Stonebridge Companies Full timeCity, State: Boston, Massachusetts The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest...
-
Hotel Guest Service Agent
3 months ago
Boston, United States The Colonnade Hotel Full time***passionate about making a difference*** The independently owned, elegant Colonnade Hotel is nestled among Boston's finest cultural venues and most exciting shops in the heart of Boston's historic Back Bay, If you are interested in joining a fun and dedicated team of hospitality professionals, in a hotel that focuses on further developing your skills,...
-
Guest Service Agent
8 hours ago
Boston, United States The Boxer Boston Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their needs. Register and...
-
Guest Services Agent- Four Seasons Hotel Boston
3 months ago
Boston, United States Four Seasons Hotels & Resorts Full timeFour Seasons Hotel Boston, is seeking highly motivated and service-minded individuals who share a passion for excellence and infuse enthusiasm into everything they do. The Guest Services Agent welcomes and registers hotel guests, explaining the accom Guest Service, Hotel, Agent, Guest
-
Guest Services Agent
3 months ago
Boston, United States Stonebridge Companies Full timeCity, State: Boston, Massachusetts The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk according to standard operating procedures and with exceptional guest service....
-
Guest Services Agent- Four Seasons Hotel Boston
2 months ago
Boston, United States Four Seasons Full timeFour Seasons - 200 Boylston Street [Front Desk Agent / Concierge] As a Guest Services Agent at Four Seasons, you'll: Assist guests with check-in and check-out procedures; Provide information about hotel amenities and local attractions; Handle guest inquiries and complaints in a professional manner; Ensure guest satisfaction by anticipating their needs and...
![The Envoy Hotel](https://media.trabajo.org/img/noimg.jpg)
Guest Service Agent
1 month ago
Overview:
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us :
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location,
Hospitality|Hotel|Host