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Dental Call Center- Patient Connection Specialist

4 months ago

Cincinnati, United States Advance Dentistry Full time
Our Advance Dentistry team is growing and we're looking for some incredible team members to bring into the family

ROLE:

Call Center Specialist

THE PARTICULARS:
  • 401K with employer match
  • Medical Insurance
  • Paid holidays
  • Paid Vacation days
  • Paid Sick days
  • Free dental care (minus lab fees)
  • Six weeks of paid training
  • Full-time, onsite position
  • Dentrix and Open Dental Software

ABOUT THE ROLE:
  • answer inbound calls for a four-location dental practice
    • provide the caller with a fully present, empathetic, & productive experience
    • develop the practice-patient relationship, even from the very first phone call.
    • guide phone calls to the appropriate department &/or team member
  • place outbound calls
    • confirm patient appointments
    • communicate with affiliated health care organizations -- other dental practices, etc.
  • help facilitate/execute misc. patient-communication tasks
    • send patient emails & texts as needed
    • contribute to the growth & evolution of the Call Center -- work collaboratively to refine the department's workflow and expand its capabilities.

ABOUT US:

We're a technologically driven organization committed to delivering stellar dental care while creating a second-to-none patient-experience.

Our team enjoys lovely facilities, great benefits, and a dynamic environment.

We absolutely love what we do and have a great time doing it

If you're looking for the next step in your career (and a phenomenal work-family to go along with it), give us a call

IF YOU'RE LOOKING FOR...

* a POSITIVE & CONSTRUCTIVE office culture

* a FOCUSED & EMPOWERING environment

* a team that's passionate about providing BEST-IN-CLASS patient care

... then we'd love to talk to you