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Service Manager
4 months ago
Elliott Bay Automotive is a dynamic and innovative automotive dealership dedicated to supplying the Seattle Metro with off-road vehicles. With a commitment to quality and performance, we're shaping the future of off-road transportation.
As the Service Manager at Elliott Bay, you will play a pivotal role in ensuring the satisfaction and loyalty of our customers by leading our service operations with excellence. You will be responsible for overseeing all aspects of after-sales service, including service center management, customer support, warranty management, and service quality assurance.
Service Manager Job Responsibilities
* Lead and manage the service department, including service advisors, technicians, and administrative staff.
* Develop and implement service strategies to optimize customer satisfaction, retention, and profitability.
* Ensure timely and efficient resolution of customer inquiries, concerns, and service requests.
* Manage warranty claims and collaborate with engineering and manufacturing teams to address product issues and improve reliability.
* Establish and maintain service performance metrics to track and improve service quality, efficiency, and profitability.
* Develop and implement training programs to enhance the skills and knowledge of service personnel.
* Collaborate with sales and marketing teams to promote service offerings and drive revenue growth.
* Stay informed about industry trends, customer feedback, and competitor activities to identify opportunities for service improvement and innovation.
Service Manager Benefits and Qualifications
On top of competitive pay, we are proud to offer…
* Top-of-the-line benefits including Health Insurance starting at under $100 per month.
* Dental, Vision, and Company Paid Life Insurance
* Employee Assistance Plan
* 401k with Company Match
* Lucrative Paid Time Off that accrues from Day 1
* An excellent menu of voluntary benefits
Qualifications
Service Manager Qualifications
* Proven experience in automotive service management, preferably in the off-road vehicle segment.
* Strong leadership skills with the ability to inspire and motivate a diverse team.
* Excellent communication, interpersonal, and customer service skills.
* Solid understanding of automotive systems, diagnostics, and repair procedures.
* Experience with warranty management and quality assurance processes.
* Proficiency in using service management software and tools.
* Ability to thrive in a fast-paced, dynamic environment with evolving priorities.
* Willingness to travel as needed.
Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, clean driving record, and be able to pass a criminal background check and drug screen - THC not included in the screening.
Elliott Bay Automotive offers a unique opportunity to be part of a dynamic team that is revolutionizing the off-road vehicle industry. As a member of our team, you will have the chance to contribute to the success of an exciting new vehicle brand and shape the future of off-road transportation.
If you're ready to take on the challenge of leading our service operations to new heights, please submit your resume and cover letter detailing your qualifications and relevant experience. We look forward to hearing from you
