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Night Auditor
4 months ago
The Inn at Perry Cabin is seeking a passionate, enthusiastic, and dedicated Night Auditor who has a profound interest in hospitality, a strong desire to build industry knowledge, and a drive to meet the highest standards in our profession. Our exceptional group of talented, creative, and thoughtful crew members each bring a unique perspective and consistent determination to the guest experience.
The Night Auditor ensures that the highest caliber of service is being offered to all guests in accordance with the Standards of Service provided by Inn at Perry Cabin, so that all their expectations are met or exceeded. This individual will be responsible for the overall well-being of our guests and the property during late evening/early morning hours including but not limited to registration, checkout, problem resolution, and cashiering.
Essential Job Functions
- Greet and welcome guests upon arrival.
- Maintain a positive, warm and friendly demeanor at all times. Smile, be attentive, helpful, and courteous to all guests, managers, and co-workers.
- Register guests into the computer, verifying reservation, obtaining address, phone number, email address and credit information.
- Accept payment for guest accounts both at the time of registration and at check out.
- Balance daily paperwork and assigned bank. Make a deposit and accurate report of receipts daily.
- Answer phone calls and questions concerning, but not limited to reservations, requests and/or giving directions to the hotel facilities, meeting rooms, or events held therein, in addition to dispatching phone calls as necessary.
- Book reservations from a combination of walk-in guests and phone call inquiries.
- Take ownership of all guest challenges. This includes recording, resolving and following up with the guest in a timely manner upon completion.
- Post miscellaneous charges and adjustments as required.
- Process gift card purchases and ensure delivery to the guest.
- Full job description available upon request.
Preferred Qualifications
- Computer literate, proficiency in spreadsheet applications and word processing required.
- Experience with Opera or similar Property Management System preferred.
- Possesses strong customer service skills.
- Possesses strong knowledge about the hotel and the services offered.
- Possesses strong administrative and organizational skills.
- Possesses strong social skills and grace.
- Possesses strong interpersonal skills, tact and diplomacy.
- Two years' experience in a similar position in a luxury hotel setting desirable.
- High school diploma or GED required. College desirable.
- Requires working from 11:00pm to 7:30am on any day including weekends and holidays.
Benefits
- Free shift meals (prepared daily by our culinary team)
- Eligible for medical, dental, vision, 401k (with company match), flexible spending accounts, short- and long-term disability insurance, as well as tuition reimbursement for eligible courses/certifications
- Employee discounts to guest rooms, food and beverage, Spa, golf, tennis, and waterfront.
About the Inn at Perry Cabin
A historical gem tucked away on acres of privacy along the serene Miles River in St. Michaels, Maryland, Inn at Perry Cabin encompasses genuine hospitality with a strong sense of nautical heritage. Our luxury resort provides a unique and authentic Chesapeake Bay experience and has been recognized as a top resort in the Mid-Atlantic by Condé Nast and Travel + Leisure. Providing upscales such as Links at Perry Cabin (our exclusive Pete Dye-designed golf course), the Spa at Perry Cabin (our therapeutic oasis), and a Fleet of five sailboats and a stately 55-foot Hinckley Yacht, Inn at Perry Cabin is one of the most desirable and unforgettable places to work on the Eastern Shore. Adding to the charm of the resort is a zero-edge swimming pool, lush gardens maintained by our on-property horticulturist, complementary bicycles, kayaks and paddleboards, and a unique array of resort activities.
As a member of our Crew, you will work with the BEST. Our team of diverse and passionate professionals enjoy an environment that fosters growth and encouragement in all they do, and a culture supported by our Pillars of Service: Teamwork, Professionalism & Respect, Integrity, and Delivering Results. Our INN Crew share the goal of providing exceptional service and creating lasting memories for all guests of the Inn. If you are ready to set sail into a new adventure, apply today and enjoy the many benefits and great opportunities for growth at Inn at Perry Cabin
For more information about the Inn at Perry Cabin, please visit our website at innatperrycabin.com
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