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Configuration Specialist

4 months ago

Queens, United States New York City, NY Full time

NOTE: ONLY THOSE SERVING IN THE PERMANENT CIVIL SERVICE TITLE OF PRINCIPAL ADMINISTRATIVE ASSOCIATE WILL BE CONSIDERED.

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the city.

The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and generates $3.6 billion of revenue annually.

BCS is seeking a candidate who will in his/her new role as a Principal Administrative Associate Level 3, if selected serve as a Configuration Specialist for the Business Services Group BSG.

Under direction of the Configuration Manager, with considerable latitude for independent action or decision, the selected candidate will assist with utilizing specialized software to track, analyze, and process backlog items, support system release planning, and report of the success of configuration changes.

BCS is seeking experienced candidate who he/she will serve as a subject matter expert performing a full range of tasks which include designing, testing, and communicating new system changes; risk assessment of potential changes; analyzing system fixes and enhancements for short term and long-term implications.

The selected candidate would also be responsible for using subject matter and system knowledge to assist in the day-to-day operations of the Business Services Group. This includes reviewing stakeholder requests for completion, relay end to end bureau effects, coordinating necessary alignments, and documenting the business requirements.

55A candidates are encouraged to apply.

Physical/Environmental Factors:

Prolonged sitting.

Extensive typing for data entry work

NOTE: Only those serving in the Permanent Civil Service Title of Principal Administrative Associate will be considered

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

1. Knowledge of UMAX 2. Supervisory experience. 3. Strong analytical skills

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.