MIS Technical Support Specialist

1 week ago


Queens, New York, United States Restaurant Depot Full time
{"title": "MIS Tech Support", "description": "Job Summary

Restaurant Depot is seeking a highly skilled MIS Tech Support professional to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems, desktops, and peripherals.

Key Responsibilities
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
  • Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions.
  • Provide service desk and technical support to users, including receiving and responding to incoming calls, texts, and/or e-mails regarding PC and/or hardware problems.
  • Perform periodic system maintenance, including placing and escalating vendor service calls when necessary to resolve hardware or software failures.
  • Conduct research on computer products in support of PC procurement and development efforts.
Requirements
  • 20% travel ability across the U.S.
  • Have own car, with a clean driving record for local travel
  • Can work flexible hours including weekends and evenings when needed
  • Can meet the essential physical standards (attendance, walking, standing, lifting of 70lbs)
Qualifications
  • Bachelors Degree in Information Systems preferred
  • A+ Certification
  • Strong troubleshooting/problem solving skills
  • Strong verbal, written and interpersonal communication skills
  • Ability to work independently as well as cooperatively in a team-oriented environment
  • Ability to successfully interact with all levels of management, other IT professionals and end-users
  • Ability to juggle several projects/demands simultaneously
", "lang_code": "en-US"}
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