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IT Support Specialist

2 months ago

Queens, New York, United States Restaurant Depot Full time
{"Job Title": "IT Help Desk Support", "Job Description": "Job Summary

Restaurant Depot is seeking a skilled IT Help Desk Support professional to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems, desktops, and peripherals.

Key Responsibilities:

  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
  • Perform analysis and diagnosis of complex PC problems for end-users, and recommend and implement solutions.
  • Provide service desk and technical support to users, including receiving and responding to incoming calls, texts, and/or e-mails regarding PC and/or hardware problems.
  • Perform periodic system maintenance and place and escalate vendor service calls when necessary to resolve hardware or software failures.
  • Conduct research on computer products in support of PC procurement and development efforts.

Requirements:

  • 20% travel ability
  • Have own car, with a clean driving record for local travel
  • Can work flexible hours including weekends and evenings when needed
  • Can meet the essential physical standards (attendance, walking, standing, lifting of 70lbs)
  • Can work 8:30 AM - 5 PM shift

Qualifications:

  • A+ Certification
  • Strong troubleshooting/problem solving skills
  • Strong verbal, written and interpersonal communication skills
  • Ability to work independently as well as cooperatively in a team-oriented environment
  • Ability to successfully interact with all levels of management, other IT professionals and end-users
  • Ability to juggle several projects/demands simultaneously
  • Bachelors Degree in Information Systems a plus

About Restaurant Depot:

Restaurant Depot is a leading distributor of food and supplies to the foodservice industry. We are committed to providing our customers with the highest level of service and support.

", "lang_code": "en-US"}