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Client Relationship Specialist

4 months ago

Kansas City, United States SS&C Technologies Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Sr. Client Relations Specialist

Locations: Kansas City, MO | Hybrid

Get To Know The Team:

In this role you will demonstrate a solid knowledge of multiple vertical lines of business and help strengthen knowledge of business processes, internal systems/applications, software tools, customers' business, and customer relationship skills.

Why You Will Love It Here

* Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
* Your Future: 401k Matching Program, Professional Development Reimbursement
* Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
* Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
* Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
* Training: Hands-On, Team-Customized, including SS&C University
* Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:

* Establish & lead collaborative relationships between customers and within the organization
* Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings
* Educate customers on implementing our products and services
* Analyze, anticipate, and identify customer needs and recommend innovative solutions
* Complete system change requests
* Research and resolve any system issues reported by customers
* Leverage extensive in-house training programs for industry knowledge and product expertise
* Mentor & lead less experienced associates
* Establish work priorities, plan projects, and ensure timelines are met
* Prepare status reports for customers
* Coordinate face-to-face meetings with customers onsite and at their location
* Ensure contractual obligations are achieved
* Assist with budgeting, billing, and contract administration
* Assist in onboarding new customers as they transition to industry leading solutions

What You Will Bring:

* Bachelor's degree and 2+ years of work-related experience, or Master's degree, or 4+ years equivalent work-related experience
* Excellent written and verbal communications skills
* Strong operational skills
* Problem solving and numerical reasoning skills; Ability to analyze data and take action
* Career oriented, highly motivated, and self-starting individual
* Ability to work in a fast paced, team environment
* Efficient time management with strong organizational skills
* Ability to quickly learn and adapt to new systems, processes, plans and programs
* Proficiency in use of service intake tools such as word processing, JIRA, Chorus/AWD, TA2000, 3270, and Microsoft Excel

Thank you for your interest in SS&C To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.