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Client Relationship Specialist

2 months ago

Granite City, Illinois, United States U.S. Bank Full time

About the Role:

At U.S. Bank, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Client Relationship Specialist, you will play a critical role in achieving this goal by providing personalized support and guidance to our customers.

Key Responsibilities:

  • Build and maintain strong relationships with clients through proactive outreach and follow-up
  • Assess and address client needs by gathering and processing customer and account information
  • Develop and recommend solutions based on each client's unique goals and objectives
  • Stay up-to-date on consumer and business banking products and services, including digital offerings
  • Provide a consistent, exceptional client experience through greeting, processing transactions, and resolving issues
  • Collaborate with branch team members and partners to deliver seamless service
  • Open new accounts, complete service requests, and submit credit applications
  • Educate clients on emerging digital products and services to meet their financial needs

Requirements:

  • High school diploma or equivalent
  • 1-4 years of customer service experience
  • 1-4 years of sales experience
  • Basic knowledge of retail product philosophy, policy, procedures, documentation, and systems
  • Basic knowledge of all retail products and services
  • Proven customer service and interpersonal skills
  • Effective selling and referral skills
  • Strong mathematical, problem-solving, and negotiation skills
  • Strong verbal and written communication skills
  • Experience in the financial services industry preferred

Benefits:

  • Comprehensive benefits package, including health, dental, and vision insurance
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation and sick leave
  • Up to 11 paid holiday opportunities
  • Adoption assistance

U.S. Bank is an Equal Opportunity Employer:

We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.