Front Office Manager

2 weeks ago


Charlotte, United States GF Management Full time

Located in the thriving Birkdale area, the Courtyard Charlotte Lake Norman welcomes business and leisure travelers alike. With spacious guest rooms featuring mini-refrigerators, microwaves, and complimentary wi-fi internet access, you have found your new favorite Huntersville hotel. For your meeting needs, the hotel offers a 1,000 sq. ft. of meeting room with on-site catering, A/V equipment rental, and complimentary wi-fi internet access. A quick 5-mile drive takes you to the Huntersville Business Park for work or Jetton Park for lake access and leisure.

We're hiring a Front Office Manager.

* Direct and oversee the selection, hiring, scheduling, and training of qualified employees.
* Conduct effective department meetings and counseling sessions.
* Conduct timely performance and salary reviews.
* Monitor service and teamwork on a regular basis.
* Resolve problems, provide open communications and recommend discipline and termination, as appropriate.
* Achieve guest satisfaction goals by supervising the Front Office operation.
* Oversee and participate in the prompt and courteous check-in and check-out of guests.
* Check daily for VIP rooms and special accommodation requests.
* Respond to guest complaints in a courteous and effective manner.
* Attend pre-convention and post-convention meetings as needed.
* Coordinate group arrivals and departures.
* Maintain room security by providing effective key control.
* Oversee mail and message delivery.
* Respond to positive and negative comments expressed in comment cards and develop strategies to improve guest services Must have a flexible schedule

Required to work from 40-50 hours per week or maybe more depending on business demands

Prior experience in a Marriott Hotel-FOSSEE

Great personality and strong managing skills



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