Front Desk Assistant

2 weeks ago


Charlotte, United States Charlotte One on One Physical Therapy Full time
Job DescriptionJob Description

Privately owned physical therapy clinic looking to fill the role of front office assistant. Monday-Friday schedule for approximately 20-30 hrs. per week. This position shares the hours with another assistant.

The front office assistant is the first point of contact for patients as they arrive for their appointments. Charlotte One on One Physical Therapy is looking for a motivated, positive, and customer service oriented individual to assist in front office tasks while maintaining the flow of the clinic.

Responsibilities:

  • Greet patients
  • Collect, enter, verify patient and insurance information in the electronic medical records system
  • Answer and manage incoming phone calls
  • Check patients in/out for their appointments
  • Schedule/Reschedule/Cancel patient appointments
  • Collect copays, coinsurances, and balances
  • Verify and maintain insurance benefits

Competencies

  • Represent the company as the first point of contact a patient has with a member of our team, and therefore must demonstrate outstanding customer service skills, through multitasking while being engaging and receptive to patient questions and needs.
  • Possess effective and respectful communication skills while engaging with staff, patients, doctors’ offices, and insurance representatives, whether in person, on the phone, or via email.
  • Collect, organize, and input data into the EMR system, including data that pertains to Protected Health Information (PHI), which must be handled in accordance with the Health Insurance Portability and Accountability Act (HIPPA).
  • Able to learn health insurance processes, discussing with patients as needed.


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