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Guest Service Representative

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Prairie Village, United States Johnson County Government Full time

Make a positive impact on the community by joining the Johnson County Park and Recreation District team and help us enhance the lives of thousands through excellence in parks, recreation, culture, education, and public service. As a JCPRD employee, you'll be part of a locally, regionally, and nationally acclaimed organization that annually hosts nearly 7 million park visitors and engages nearly 3 million participants in 4,000+ programs. With excellent benefits, retirement plans, employee incentives, and a great organizational culture, JCPRD is building a thriving park and recreation system that inspires play, culture, and education, supporting healthy and fulfilling lives for all. Come work where you play

 


  • Responsible for interacting with all guests for events and rentals. Greeting customers and providing a high level of customer service.
  • Verify completion of setup, tear down, and cleaning of rental rooms for events, courses, and parties. Ensuring a neat and clean appearance of the facility.
  • Being knowledgeable about rentals and programs while answering questions and promoting facility offerings.
  • Assist all groups with various unforeseen needs that come up throughout the event.
  • Oversee rental guests to confirm rental policies and procedures are upheld.
  • Completes light maintenance duties to include: cleaning restrooms, taking out the trash, sanitizing, vacuum and mopping floors, and laundry.
  • Answering phone calls proficiently and professionally.
  • Opening and/or closing facility, as needed.
  • All other duties as assigned.

Hours: Varies weekly, typically between 10-15 hours per week, usually evenings/weekends depending on building usage. Position is year-round. Not to exceed 1,000 per year. Eligible for paid time off. Earn complimentary seasonal pass(es).


Minimum Job Requirements:

  • Minimum age 18 years old. High School Graduate.
  • Must be available evenings and/or weekends and be flexible.
  • Must be attentive to detail, self-motivated, able to work with the public.
  • Ability to maintain professional work-related practices - safety, alertness, dependability, responsibility, initiative, good judgment, cleanliness, and ability to work with all ages.
  • Ability to work independently with minimal supervision.
  • Criminal background check required. 

Preferred Job Requirements:

Strong communication and customer service skills. Ability to follow verbal and written instructions and good organizational skills. 

 

Physical, Environmental, and Special Working Conditions:

Must be able to do some heavy lifting (50+ lbs.)

 

JCPRD requires reference/background screening for all positions.  Specified criteria may vary by Department.