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Guest Services Representative
2 months ago
Hourly Compensation: $23.00
Are you seeking a workplace where significant moments are created collaboratively?
At Hyatt Vacation Club (HVC), we fulfill vacation aspirations for travelers globally within a supportive, welcoming, and aesthetically pleasing work atmosphere. As a Guest Services Representative at HVC, your role will involve facilitating memorable experiences and events for our Owners/guests, fostering connections through care and inclusivity.
Where exceptional benefits contribute to a rewarding life.
- Competitive Compensation
- Medical/Dental/Vision/401K options
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Opportunities for Growth and Development
- *Benefit Eligibility may vary by position
Site-Specific Advantages
- Complimentary On-Site Parking
- Departmental celebrations
- Associate Appreciation Week
- Monthly recognition and reward initiatives for associates
- Company-branded winter coat and work shoe stipend provided
As a Guest Services Representative, your daily responsibilities will include:
- Checking Owners/guests into their accommodations and reviewing property amenities, services, operational hours, and local attractions.
- Actively listening and responding positively to guests' inquiries, concerns, and requests, coordinating with other departments to resolve guest issues.
- Identifying and explaining room features to guests (e.g., usage of room key, ice and vending areas, etc.)
- Following up with Owners/guests to ensure their requests or issues have been addressed satisfactorily.
- Answering phone calls and directing them to the appropriate department as necessary.
- Assisting with bellman and runner duties as required based on facility or location.
Guest Experience and Company Standards
- Welcoming and greeting guests while anticipating and addressing their needs.
- Interacting with colleagues and guests in a professional and timely manner.
- Contributing to team objectives.
- Adhering to company policies and safety protocols at all times.
To qualify as a Guest Services Representative at HVC:
- Availability to work various shifts, including holidays and weekends.
- Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and remain standing, sitting, or walking for extended periods.
- Capability to lift/carry/push/pull items weighing up to 25lbs without assistance.
- Position may require background and drug screening in accordance with company policy and applicable legal requirements.
- Specific job responsibilities may vary by property, team size, or facility.
Hyatt Vacation Ownership is an equal opportunity employer dedicated to hiring a diverse workforce and maintaining an inclusive culture.
