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Service Dispatcher

4 months ago

Oakland, United States Fabian Oil, Inc. Full time
Description

For over 33 years, Fabian Oil has placed our customers at the heart of everything we do. Their unwavering support has propelled us to offer unparalleled service, making us a cornerstone of the Central Maine region and beyond. Our story is one of growth and transformation, adapting to the rapid currents of change within our dynamic industry. Through strategic acquisitions, we've woven new chapters into our tale, nurturing a diverse range of products and services. From our modest beginnings, we now stand as a beacon with multiple retail locations across Maine, serving a wide-reaching wholesale market that spans the New England landscape.

At Fabian Oil, we don't just offer jobs - we invite you to become a part of our family. We are seekers of enthusiasm, believers in potential, and advocates of growth. As we cast our gaze towards the future, we are eager to welcome individuals who share our passion for exceptional service, who yearn to develop their skills, and who aspire to make a meaningful impact. Here, your career isn't just a path; it's an expedition, an exploration of opportunities that knows no bounds.

Join us in shaping the next chapter of the Fabian Oil story. As we build on our legacy, we invite you to be a catalyst of innovation, a guardian of our values, and a partner in our journey towards a brighter tomorrow. Together, let's fuel not only our business but also the aspirations that drive us all.

We are currently seeking a full-time Service Dispatcher to join our service team. Fabian's Service Dispatchers are responsible for ensuring service scheduling, parts ordering, and customer needs are being managed within a timely manner. Their duties include working with customers to schedule service work and answer service-related questions as well as tracking and communicating with service professionals to ensure effective time management.

A Service Dispatcher should expect to perform all the following duties daily:
  • Use dispatch software to assign HVAC technicians to service jobs.
  • Respond to customer telephone calls regarding service matters.
  • Communicate with technicians for updates on job assignments.
  • Utilize computer systems to track parts & labor information.
  • Order parts for special orders as needed.
  • Maintain consistent contact with customers to keep them informed about the job status.
  • Work directly with technicians to manage parts used and parts returned to ensure warehouse can resupply and stock as necessary.
  • Manage warranty returned parts.
  • Ensure HVAC technicians have access to working technology and report any malfunctions to IT department.
  • Assist the Service Coordinator with other tasks as necessary.
  • Calculate job cost estimations for customers.

The ideal candidate for the Service Dispatcher position should possess and demonstrate professional written, verbal, and interpersonal communication skills. They will have strong analytical, reasoning, and problem-solving skills and be able to effectively manage theirs as well as other's time. A successful candidate will have the ability to adapt to change, work as part of a team and perform work responsibilities independently.

Because a Service Dispatcher will have access to private customer information, the ability to maintain confidentiality on the highest level is required.

Requirements

  • Basic math skills.
  • Basic understanding of entry level computer software.
  • Strong problem solving and conflict resolution skills.
  • Strong written communication skills.
  • Motivated and organized.
  • Familiarity with digital filing programs.
  • Experience with Excel and Outlook or similar programs

Preferred Qualifications:
  • Experience with General Assistance programs.
  • 1+ years' service dispatching experience.
  • Accounting, banking, customer service or management experience.