Customer Service Representative

2 weeks ago

Oakland, United States LAZ parking Full time

**The Details**


Location: Oakland Intl. Airport


Shifts: Shifts will throughout the day based on business needs.


Pay: $19-21.00/hour


The Spirit of the Position:

TheAirport Parking Customer Service Representative plays a crucial role in ensuring a smooth and pleasant experience for our customers by monitoring the Parking Access and Revenue Control Systems (PARCS) command center, handling intercom and phone calls, and addressing customer inquiries and concerns.

Principal Job Duties:

  • PARCS Command Center Monitoring:
    • Continuously monitor the PARCS command center to ensure the smooth operation of parking facilities.
    • Identify and report any technical or operational issues promptly.
  • Customer Assistance:
    • Assist customers over the intercom system, in lobbies, lanes, and in the parking office.
    • Answer incoming phone calls and provide information or resolve issues related to onsite parking, booking processes, and other customer concerns.
    • Assist customers with inquiries about the booking process, refund requests, and receipt requests.
  • Email Correspondence:
    • Respond to customer inquiries, refund requests, and receipt requests via email promptly and professionally.
    • Maintain accurate records of all email communications for future reference.
  • Customer Service:
    • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
    • Provide exceptional customer service by addressing customer questions and concerns in a courteous and efficient manner.
    • Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
    • Offer solutions and assistance to ensure customer satisfaction.
  • Dispatching:
    • Dispatch team members to areas of concern within the parking facilities to address issues as they arise.
    • Coordinate with the team to ensure timely and effective resolution of customer and operational concerns.
    • Coordinate and communicate with Airport Operations staff as well as other airport agencies as directed by Supervisors/Managers.
    • Other related duties as assigned.

Education/Experience:

  • High school diploma or GED required.
  • Strong customer service experience is preferred, but not required.

Skills:

  • Ability to communicate professionally and effectively both verbally and in writing.
  • Ability to handle multiple calls at once and prioritize customer requests.
  • Ability to speak, read, and comprehend the English language.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.
  • Ability to remain friendly and personable in stressful situations.

Physical Demands:

  • Ability to lift, push and pull at least 25 pounds.
  • Ability to sit at a computer workstation for their entire shift.
  • Ability to stand or walk for moderate durations.
  • Willingness to work in the elements - heat, wind, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

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