Current jobs related to Guest Service Manager - Lafayette - Kinseth Hospitality Companies

  • Guest Sales Specialist

    2 weeks ago

    Lafayette, United States Tire Choice Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  Headquartered in our...

  • Guest Service Agent

    3 months ago

    Lafayette, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsLafayette, IN time typeFull time posted onPosted Yesterday job requisition idR11592 Starting at $14 an hourProperty Location: 4110 South Street - Lafayette, Indiana 47905**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where you...

  • Guest Services Representative

    1 day ago

    Lafayette, Louisiana, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hendrick Chrysler Dodge Jeep Ram FIAT Wilmington. As a key member of our sales department, you will be responsible for ensuring a positive and welcoming experience for our guests.Key ResponsibilitiesProvide exceptional customer service and...

  • Guest Service Agent

    4 months ago

    Lafayette, United States Drury Hotels Company, LLC Full time

    Property Location: 4110 South Street - Lafayette, Indiana 47905 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests...

  • Guest Services Supervisor

    2 weeks ago

    West Lafayette, Indiana, United States White Lodging Full time

    Position Overview: The role involves overseeing the daily operations of the Front Desk while ensuring efficient administrative processes. Key Responsibilities: Deliver exceptional service to guests consistently, aiming to anticipate and surpass their expectations. Assist in managing Front Desk staff and coordinating departmental activities. Ensure smooth...

  • Guest Services Supervisor

    2 weeks ago

    West Lafayette, Indiana, United States White Lodging Full time

    Position Overview: The role of the Front Desk Supervisor is pivotal in ensuring the smooth operation of the front desk and managing various administrative responsibilities.Key Responsibilities:Deliver exceptional service to guests consistently, striving to anticipate and surpass their expectations.Assist in overseeing the daily activities of the front desk...

  • Guest Services Supervisor

    2 weeks ago

    West Lafayette, Indiana, United States White Lodging Full time

    Position Overview: The role of the Front Desk Supervisor is crucial in ensuring the smooth operation of the front office. This position involves overseeing daily activities and providing support to the front desk team.Key Responsibilities:Deliver exceptional service to guests consistently, aiming to not only meet but exceed their expectations.Assist in...

  • Guest Services Representative

    1 week ago

    Lafayette, Indiana, United States Franciscan Health Full time

    About Franciscan HealthFranciscan Health is a leading healthcare provider in the Midwest, operating 12 ministries and access points across Indiana and Illinois. Our organization takes pride in hiring dedicated professionals who deliver compassionate, high-quality care to our patients and communities.Job SummaryWe are seeking a skilled Guest Services...

  • Event Staff Guest Services Representative

    7 days ago

    Lafayette, Indiana, United States Allied Universal Event Services Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Event Staff Guest Services professional to join our team at Allied Universal Event Services. As an Event Staff Guest Services representative, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience at various events and...

  • Sales & Guest Service Associate

    4 months ago

    Lafayette, United States EWC Staffing LLC Full time

    Job DescriptionJob DescriptionEuropean Wax Center is looking for talented, passionate and enthusiastic individuals to join our front desk team. As a Sales and Guest Service associate, you will be the face of our brand and committed to delivering exceptional customer service, educating our guests on the benefits of waxing, and demonstrating our award-winning...

  • Guest Service Representative

    2 days ago

    West Lafayette, Indiana, United States White Lodging Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at White Lodging. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and sincere greetings to guests,...

  • Guest Service Agent

    5 months ago

    West Lafayette, United States Peachtree Hospitality Management Full time

    * Nights, days, and weekend availability is a must. This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will...

  • Automotive Store Manager

    2 weeks ago

    Lafayette, United States Tire Choice Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionCompany Info: Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered...

  • Automotive Store Manager

    1 week ago

    Lafayette, Louisiana, United States Tire Choice Auto Service Centers Full time

    Job DescriptionThe Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting,...

  • Food Service Operations Manager

    1 week ago

    Lafayette, Indiana, United States Aramark Full time

    **Job Summary**The Retail Supervisor coordinates a team of employees at an assigned location under the direction of the Retail Manager. Responsible for interactions between management, guests, employees, and vendors.**Key Responsibilities**• Supervises the receiving and tagging of incoming merchandise• Assigns daily tasks and ensures tasks are performed...

  • Restaurant Team Member

    2 weeks ago

    Lafayette, Louisiana, United States Newk's Eatery Full time

    About the RoleWe are seeking a highly motivated and customer-focused Front of House Team Member to join our team at Newk's Eatery. As a key member of our restaurant team, you will be responsible for delivering exceptional guest experiences and ensuring that every customer leaves our restaurant feeling valued and satisfied.Key ResponsibilitiesGuest Service:...

  • Guest Experience Expert

    4 weeks ago

    Lafayette Square, United States Marriott International, Inc Full time

    Additional Information Front DeskJob Number 24148464Job Category Rooms & Guest Services OperationsLocation New Orleans Marriott Warehouse Arts District, 859 Convention Center Boulevard, New Orleans, Louisiana, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our jobs aren’t just...

  • Manager in Training

    4 weeks ago

    Lafayette, United States Sun Auto Tire & Service Full time

    Overview Delta World Tire is one of the area's largest independent tire dealers, with over 30,000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes,...

  • Guest Services-.50FTE

    3 months ago

    Lafayette, United States Franciscan Health Full time

    Franciscan Health Lafayette East Campus 1701 S Creasy Ln Lafayette, Indiana 47905 WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients...

  • Beverage Service Specialist

    2 weeks ago

    Lafayette, Indiana, United States MJ Lafayette Buyer LLC Full time

    Become a Beverage Service Specialist at MJ Lafayette Buyer LLCCompany Overview:MJ Lafayette Buyer LLC is a prominent entity in the hospitality and entertainment industry, dedicated to providing an engaging atmosphere where enjoyment and quality converge. Our mission is to create memorable experiences for our guests through exceptional service and a...

Guest Service Manager

4 months ago

Lafayette, United States Kinseth Hospitality Companies Full time

$48,000 Annual Salary, w/Competitive Bonus Plan

What we offer:

+ Competitive starting wages

+ Health, Dental, Vision and other benefits available after 60 days

+ DailyPay

+ 401k

+ Paid Training

+ Paid PTO

+ Referral program

+ Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

+ Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC & franchise operating procedures for all hotels.

+ Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.

+ Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.

+ Develops and maintains guest information files regarding the property, community and surrounding attractions.

+ Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.

+ Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.

+ Sends out letters of confirmation or returns checks when registration cannot be accepted.

+ Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.

+ Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.

+ Patrols public rooms, investigates disturbances, and resolves conflicts.

+ Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.

+ Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.

+ Train, oversee, and cover Van Driver and Housemen positions when necessary

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES: Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.