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Food Service Operations Manager

2 months ago

Lafayette, Indiana, United States Aramark Full time

**Job Summary**

The Retail Supervisor coordinates a team of employees at an assigned location under the direction of the Retail Manager. Responsible for interactions between management, guests, employees, and vendors.

**Key Responsibilities**

• Supervises the receiving and tagging of incoming merchandise

• Assigns daily tasks and ensures tasks are performed correctly and in a timely manner, while maintaining high standards of customer service

• Coordinates the moving of incoming merchandise to retail office, storage area(s) and/or display floor

• Handles the storing of all incoming merchandise in assigned locations

• Ensures correct pricing on all products on the floor

• Maintains customer service standards

• Cashiers when necessary to expedite the processing of guest?s purchasing

• Responsible for the recording of damaged merchandise

• Merchandises the floor for maximum sale of all products

• Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise

• Leads special projects (i.e., holidays, events, book signings, etc.) when needed

• Communicates with the manager to ensure all received products are placed on the retail floor as soon as possible

• Leads the maintenance of inventory levels within guidelines

• Follows through with information to team members on new products or procedures applying the information book on the floor.

• Works with manager to always ensure full productivity on the floor

• Interacts with customers for possible merchandising opportunities

• Takes charge of unpacking and pricing of new merchandise

• Conducts periodic inventory count based on schedule established by controller and retail buyer

• Ensures that packing slips and invoices are reconciled by the retail clerk

• Fully understands the point-of-sale system

• Follows and implements all wage and hour standards/procedures; to include meal breaks and schedules

• In partnership with the manager, schedules staff on a weekly basis and resolves appropriate break schedules to improve floor coverage and customer service.

• Trains new hires on Point of Service (POS) system, overall safety, and job responsibilities.

**Requirements**

• At least 2 years of experience in a similar role

• Ability to use telephone, computer, Micros Point of Service (POS) system

• May be required to work overtime, nights, and/or weekends

**Physical Demands**

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).