Call Center Customer Service

2 weeks ago

New Hyde Park, United States All Service Equipment Corp. Full time
**THIS IS NOT A REMOTE OR HYBRID POSITION. THIS POSITION REQUIRES IN OFFICE MON-FRI, 8AM-5PM**

Call Center Customer Service / Dispatcher Job Description

Our company is seeking a Call Center Customer Service / Dispatcher for our fast paced service business. Our company is thriving because we provide outstanding service, trustworthiness, professionalism and quality. Dispatch experience is a strong plus, along with someone who is a quick thinker, has a calm disposition and customer service background.

Responsibilities of Call Center Customer Service / Dispatcher :
  • Communicate with customers via phone, email, chat or text
  • Enter new service requests and assign to appropriate technicians
  • Coordinate with internal departments to ensure successful completion of tasks
  • Using Web Board tools to plan technician schedules utilizing zones and certifications for maximum utilization
  • Schedule parts jobs in advance confirming appointments with customers utilizing analytics
  • Partner with Business Units to schedule and complete recurring Preventive Maintenances

Key requirements for Call Center Customer Service / Dispatcher :
  • Prior dispatch and direct customer experience or related work history.
  • Excellent communication skills with the ability to successfully interact with a diverse group of employees and customers via phone, email, chat and text.
  • Effectively perform job duties in a fast-paced and often hectic environment while maintaining company standards for customer service.
  • Advanced computer skills and familiarity with Microsoft Office products.
  • Neat & organized work habits including ability to multi-task.
  • Ability to use analytics to direct activity and make decisions based on data
  • Experience in HVAC industry, a plus

What We Offer:
  • Health Insurance with generous company contribution
  • Dental Insurance
  • Vision Insurance
  • Company paid Life Insurance
  • Short Term Disability Plan
  • Long Term Disability Plan
  • Aflac Accident Indemnity and Illness Plans
  • 401(k) Retirement plan with employer match
  • Paid holidays
  • Paid vacation and sick time
  • Training & Development Programs
  • Employee perks & discounts on various services, such as wireless plans, entertainment, sporting events, and gym reimbursement program

If you are looking for an opportunity to be part of a growing company who values honesty, integrity, and employee growth, please reply back with your updated resume and salary requirements.

Job Type: Full-time

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