Bilingual Call Center Representative

3 weeks ago


New York, United States CORESTAFF Services Full time

Bilingual Call Center Representative

Onsite: New York, NY 10004

Pay rate: $17.50 per hour

Temp to Hire

Training hours M-F 8:30 AM - 5:30 PM

Job description

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we have an exciting opportunity for you to join our team as an Onsite Call Center Representative.

As an Onsite Call Center Representative, you will be the first point of contact for our customers, providing them with support, assistance, and solutions to their inquiries and concerns. You will handle a high volume of incoming calls, emails, and messages in a professional and efficient manner, ensuring that each customer interaction leaves a positive impression of our company.

Responsibilities:

  • Answering incoming calls from customers and providing timely and accurate information and assistance.
  • Responding to customer inquiries and resolving issues or concerns in a courteous and empathetic manner.
  • Documenting customer interactions and updating customer records in our database.
  • Collaborating with other departments to escalate and resolve complex customer issues.
  • Upselling or cross-selling products and services to customers when appropriate.
  • Following company policies and procedures for customer service and data security.
  • Meeting and exceeding performance targets for call quality, customer satisfaction, and productivity.

Qualifications:

  • High school diploma or equivalent.
  • Previous experience in a customer service or call center role preferred.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and ability to build rapport with customers.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in computer applications and familiarity with CRM software.
  • Ability to work onsite in New York, NY Monday through Friday from 8:00 AM to 5:00 PM ET.

Benefits:

  • Competitive salary
  • Health insurance
  • Paid time off
  • Retirement savings plan
  • Career development opportunities


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