Education Advocate for Call Center UTAH RESIDENTS ONLY
4 weeks ago
- Competitive compensation
- Fully paid bachelor’s and master’s degrees programs
- Paid Time Off
- Career growth opportunities
- Part-time and full-time positions are available
We also offer 100% paid college courses towards your bachelor’s and master’s degrees through our three online universities. This is your opportunity to get your degree while you work at home.
Part-time and full time positions are available. For immediate consideration, please contact us today to schedule your brief phone interview.
Responsibilities
- Receive inbound calls and place outbound calls
- Identify the nature of the call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
- YOU MUST BE A RESIDENT OF UTAH. We cannot consider anyone outside of Utah.
- High school diploma or GED preferred. We have protocols for those aged 14 to 17.
- Previous experience as a Call Center Representative or in a similar role is preferred
- Excellent phone and verbal communication skills and understanding of active listening techniques mandatory
- Ability to work well under pressure in a fast-paced environment
- Highly organized with the ability to prioritize projects and manage time effectively
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