Call Center Representative

2 weeks ago


New York, United States Elle Seller Full time
Elle Seller we are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing excellent customer service and support to our clients. You will handle a high volume of incoming calls and assist customers with their inquiries, resolve any issues, and ensure their satisfaction.

Responsibilities
  • Answering and responding to incoming calls, emails, and chats promptly and professionally.
  • Providing information and assistance to customers regarding products, orders, and services.
  • Resolving customer issues and complaints in a timely and satisfactory manner.
  • Maintaining accurate and detailed records of customer interactions and transactions.
  • Collaborating with other team members to ensure seamless customer experience.
  • Up-selling and cross-selling products and services to maximize customer value.
  • Achieving and exceeding individual and team performance targets.

Requirements
  • High school diploma or equivalent.
  • Proven experience in a customer service or call center role preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Proficient in using computer systems and navigating multiple software applications.
  • Ability to work flexible schedules, including evenings, weekends, and holidays.

Salary

$1100 - $1560 /week

Job Type

Full-time

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