Call Center Supervisor

4 weeks ago

Parsippany New Jersey, United States Western Pest Services Full time
Overview:
 

 

Western is THE trusted pest control provider for many of the Mid-Atlantic’s most beloved businesses, venues, and attractions.  Western employees build a strong personality within a mission that’s bigger than themselves – it’s the perfect combination of autonomy, accountability, and camaraderie. Western is a protector of public health, property and brand reputations.  The INSIDE SALES CENTER SUPERVISOR will work to improve sales performance by optimizing training and the customer in-call sales experience to enhance a “best in class” inside sales center team. The supervisor will play a key role in the success of our residential and commercial sales force.Detailed Description 

 

Western Pest Services is a premier provider of pest control solutions.  Our company is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention. Established in 1928, we have a legacy of excellence and the stability of an industry leader.  

 

Western employees build a strong personality within a mission that’s bigger than themselves – it’s the perfect combination of autonomy, accountability, and camaraderie. Western is a protector of public health, property and brand reputations. We come to work every day not just to eliminate pests, but to make the world a healthier and happier place. 

 

Western stands on three principles - Do what you say you are going to do, deliver quality work in all areas and treat everyone with dignity and respect. We take pride in what we do, do you? 

 

Western is seeking an INSIDE SALES CENTER SUPERVISOR to support our sales growth initiative in our new corporate call center located in Parsippany, NJ.   

 

We offer...

Competitive Compensation package with upward earnings potential/bonus 

Comprehensive benefits package:  

Medical, Dental, Vision, 401K, Stock Purchase, Tuition Reimbursement, and MORE 

Paid Time Off (Vacation/Vacation/Sick) 

Opportunities for growth, development, and advancement  

Responsibilities:
The Inside Sales Center Supervisor is responsible for a team of inside sales professionals that are responsible for proactively engaging prospective customers; both inbound and outbound, to evaluate their current pest situation and assist in defining the appropriate plan of integrated pest management services.   

 

To support our customers and field locations, we have relocated our full-service inside sales center to Parsippany that will operate as a dedicated team to increase inbound outbound sales, web sales, lost lead sales, and enhance the customer service experience.   

 

The supervisor will work to improve sales performance by optimizing training and the customer in-call sales experience to enhance a “best in class” sales team.  The supervisor will play a key role in the success of our residential and commercial sales force. 

 

If you are aggressive and self-driven and enjoy a busy environment where you can utilize your excellent communication skills and inside sales experience, WE HAVE THE CAREER FOR YOU  

 

In this role, you will be responsible for: 

 

Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted sales plan  

Creating sales objectives for the team that drive performance to surpass call center sales goals  

Analyzing call center metrics to ensure excellence in service to customers   

Collaborate with residential sales management on agent coaching to increase agent and overall center productivity  

Facilitate weekly meetings to improve performance within assigned team  

Participate in weekly quality assurance calibration sessions to review agent call quality  

Develop hiring strategy for seasonal hires and permanent staffing needs 

Manage outbound call initiatives to schedule residential and commercial inspections  

 

Qualifications:
Requirements: 

We require the ability to pass a drug screen. 

Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations

The ability to obtain appropriate licensing or certifications as required.  (Company provided, as necessary) 

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