Current jobs related to Front Desk Agent - Providence - Highgate Hotels

  • Front Desk Agent

    4 weeks ago

    Providence, United States NoGigiddy Full time

    Front Desk Agent Job Description: We are looking for friendly and efficient Front Desk Agents to join our team for on-demand roles at various hotels, resorts, and lodging facilities. Ideal candidates are those who excel in customer service and can provide a welcoming and professional experience for guests. Key Responsibilities (Varies by Business): ...

  • Front Desk Representative

    6 days ago

    Providence, Rhode Island, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Graduate Providence, a landmark hotel in the heart of downtown Providence, Rhode Island.Job Summary:The Front Desk Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout,...

  • Front Desk Representative

    1 week ago

    Providence, Rhode Island, United States Highgate Hotels Full time

    Job Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team at the Graduate Providence hotel in Providence, Rhode Island.Job Summary:The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable experience during their stay. This role requires a...

  • Front Desk Agent

    2 months ago

    Providence, United States Omni Hotels Full time

    Location: Providence Hotel The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from...

  • Front Desk Representative

    5 days ago

    Providence, Rhode Island, United States Main Street Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Beatrice Hotel in Providence, RI. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from check-in to check-out.Key ResponsibilitiesRegister guests into the hotel in a...

  • Front Desk Representative

    4 weeks ago

    Providence, Rhode Island, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Check-In/Check-Out: Process guest arrivals and departures, ensuring accurate...

  • Front Desk Representative

    2 weeks ago

    Providence, Rhode Island, United States Omni Hotels Full time

    {"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Responsibilities:* Greet and...

  • Front Desk Agent

    4 months ago

    Providence, United States StepStone Hospitality Inc. Full time

    Job DescriptionJob DescriptionDescription:Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY!Administration· Register and assign rooms to guests.· Issue room key and escort instructions to Guest Service Agent or directly to guest.· Sort and track incoming mail and messages.· Transmit and...

  • Front Desk Representative

    4 weeks ago

    Providence, Rhode Island, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in/Check-out: Process guest arrivals and...

  • Front Desk Representative

    1 week ago

    Providence, Rhode Island, United States Omni Hotels Full time

    Job Title: Front Desk AgentAt Omni Hotels & Resorts, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Responsibilities:Guest Check-In/Check-Out: Process guest arrivals...

  • Front Desk Representative

    4 weeks ago

    Providence, Rhode Island, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in/Check-out: Process guest arrivals and...

  • Front Desk Representative

    3 weeks ago

    Providence, Rhode Island, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in/Check-out: Process guest arrivals and...

  • Front Desk Representative

    3 weeks ago

    Providence, Rhode Island, United States Graduate Providence Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Graduate Providence. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive,...

  • Front Desk Representative

    2 weeks ago

    Providence, Rhode Island, United States Graduate Providence Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Graduate Providence. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesProvide attentive and courteous...

  • Front Desk Coordinator

    2 weeks ago

    Providence, Rhode Island, United States University Orthopedics Full time

    Job Title: Front Desk ReceptionistAt University Orthopedics, we are seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team.Job Summary:The Front Desk Receptionist will be responsible for providing exceptional patient service, managing front desk operations, and ensuring a smooth patient experience.Key Responsibilities:Process...

  • Front Desk Supervisor

    6 days ago

    Providence, Rhode Island, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aloft Providence Downtown. As a key member of our hotel operations, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesManage front desk operations,...

  • Front Desk Representative

    2 days ago

    Providence, Rhode Island, United States StepStone Hospitality Inc. Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at StepStone Hospitality Inc.Key Responsibilities:Register and assign rooms to guests in a timely and efficient manner.Issue room keys and provide instructions to guests or staff members.Sort and track incoming mail and messages, and transmit and receive messages...

  • Front Desk Associate

    2 weeks ago

    Providence, Rhode Island, United States DelMonte Hotel Group Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Greet and register guests, assigning rooms and...

  • Front Desk Supervisor

    1 week ago

    Providence, Rhode Island, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aloft Providence Downtown. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesManage front desk...

  • Front Desk Associate

    2 weeks ago

    Providence, Rhode Island, United States DelMonte Hotel Group Full time

    DelMonte Hotel Group: Front Desk Clerk OpportunityWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will play a key role in ensuring a great guest and colleague experience.Key Responsibilities:Greet and register guests, assigning rooms and providing exceptional customer...

Front Desk Agent

4 months ago

Providence, United States Highgate Hotels Full time
Hourly

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.


 

 

Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City’s Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city’s fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.


The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.


  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.