Sales Order Administrator

4 weeks ago

Orlando, United States Visium Resources, Inc. Full time
Details:

Introduction

Visium Resources has been asked to identify qualified candidates for this Sales Order Administrator position. This position is a contract opportunity which is expected to be on-site in Orlando, FL for a duration of 3-4 months, with potential for extension.

Summary

The Sales Order Administrator will be responsible for providing product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Acts as a point of contact between assigned customers and company, regarding spares management activity.

Commits to customer orders and requirements for material based upon customer contracts and department guidelines.

  • Runs MRP and generates replenishment orders.
  • Monitors inventory utilizing Company and Customer inventory tracking systems.
  • Escalates to Material Planners and Buyers when inventory cannot be replenished per plan and when a spike in demand is identified.
  • Collaborates with any required internal areas as needed to ensure on time delivery and support customer satisfaction and service level metrics.
  • Coordinate with purchasing to expedite AOG/Critical customer orders.
  • Work with customer and QA for C of C authorization approval when department does not have PMA (Parts Manufacturing Authority) for a part.
  • Acts as Company to Customer liaison in areas requiring customer communications including order administration and invoice management.
  • Properly identifies loan and exchange core returns and ensure the return of company owned equipment back to the appropriate inventory locations.
  • Ensures the customer master database is updated regarding changes to customer contact, invoicing and shipping information.
  • Compiles reports such as (but not limited to): Consumption, Forecast, Critical Shortage (from Customer) Issues credit/debit memos in coordination with direction from Finance.
  • When circumstances support, requests authorization from Finance to ship if a customer is blocked due to late payments or financial risk.
  • Identify and assess customers' needs to achieve satisfaction Provides feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable.
  • Participates in daily meetings and customer conference calls and provides reporting as appropriate Generates Sales Orders, Push Orders and Stock Transport Orders Conducts self in a way to ensure excellent customer service AOG Support: May be required to support AOG (Aircraft on Ground) material needs; including warehouse operations (Picking, Pulling, Packing, Shipping), inter and intra company communications, courier and expedite services.
  • Off hours support as required by business to support customers Other duties as assigned by team leader

Job Requirements

Minimum Security Clearance:

No Clearance

Details:

FROM MANAGER: TOP 5 SKILLS:
  • SAP
  • Communication; verbal and written
  • Work under pressure = manual process
  • Sales - selling materials
  • Team player; logistic, planning finance team, internal and external clients Aviation background is nice to have

Qualified candidates would have the following:

Working knowledge of Outlook, Word and Excel (including Pivot Tables, Conditional Formatting, Formulas and Basic Charts)

Works independently but seeks additional support and guidance as needed to complete tasks listed above

Basic knowledge results in a meaningful level of Impact and contribution through independent and collaborative execution

Ability to read and interpret contracts

Ability to work effectively in a fast paced, high stress environment

Ability to effectively communicate both oral (in person and over the phone) and written

Good keyboard skills - both speed and accuracy for data entry

Self-starter Task, goal and customer oriented

Attention to detail

Process oriented

Keywords:

Education:

High School graduate or General Education Development (GED) diploma with minimum of 2 years' in at least one of the following:
  • Certification/Associates Degree
  • Direct Customer Service
  • Electronics
  • Sales
  • Materials warehousing using an ERP system

Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.

Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

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