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Contract Sales Order Coordinator

1 month ago

Orlando, Florida, United States Visium Resources Full time

**Job Summary**

We are seeking a highly skilled and organized Contract Sales Order Coordinator to join our team at Visium Resources in Orlando, FL. As a key member of our sales team, you will be responsible for providing exceptional customer service, resolving emerging problems, and ensuring timely delivery of products.

**Responsibilities**

  • Provide product/services information to customers and resolve any issues that may arise.
  • Act as a point of contact between assigned customers and the company regarding spares management activity.
  • Commit to customer orders and requirements for material based on customer contracts and department guidelines.
  • Run MRP and generate replenishment orders.
  • Monitor inventory using Company and Customer inventory tracking systems.
  • Escalate to Material Planners and Buyers when inventory cannot be replenished per plan and when a spike in demand is identified.
  • Collaborate with internal areas as needed to ensure on-time delivery and support customer satisfaction and service level metrics.
  • Coordinate with purchasing to expedite AOG/Critical customer orders.
  • Work with customers and QA for C of C authorization approval when department does not have PMA (Parts Manufacturing Authority) for a part.
  • Act as Company to Customer liaison in areas requiring customer communications including order administration and invoice management.
  • Properly identify loan and exchange core returns and ensure the return of company-owned equipment back to the appropriate inventory locations.
  • Ensure the customer master database is updated regarding changes to customer contact, invoicing, and shipping information.
  • Compile reports such as consumption, forecast, critical shortage issues, credit/debit memos in coordination with direction from Finance.
  • Request authorization from Finance to ship if a customer is blocked due to late payments or financial risk.
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide feedback to customers in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable.
  • Participate in daily meetings and customer conference calls and provide reporting as appropriate.
  • Generate Sales Orders, Push Orders, and Stock Transport Orders.
  • Conduct self in a way to ensure excellent customer service.
  • AOG Support: May be required to support AOG (Aircraft on Ground) material needs; including warehouse operations (Picking, Pulling, Packing, Shipping), inter and intra company communications, courier and expedite services.
  • Off-hours support as required by business to support customers.

**Requirements**

  • High school graduate or General Education Development (GED) diploma with a minimum of 2 years' experience in at least one of the following: Certification/Associates Degree, Direct Customer Service, Electronics, Sales, or Materials warehousing using an ERP system.
  • Working knowledge of Outlook, Word, and Excel (including Pivot Tables, Conditional Formatting, Formulas, and Basic Charts).
  • Ability to read and interpret contracts.
  • Ability to work effectively in a fast-paced, high-stress environment.
  • Ability to effectively communicate both oral (in person and over the phone) and written.
  • Good keyboard skills - both speed and accuracy for data entry.
  • Self-starter Task, goal, and customer-oriented.
  • Attention to detail.
  • Process-oriented.

**Benefits**

We offer competitive compensation, including an estimated annual salary range of $60,000 - $80,000, depending on experience.

**Why Work with Us?**

Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. We believe in building long-term relationships with our clients and candidates, and we strive to make a positive impact on our community.