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Support Services Team Lead

4 months ago

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Develops and coordinates the daily route, work, and training schedules of assigned work group. Assists Branch Manager with administrative duties associated with Professional Services operations. Functions as a back-up driver for all routes within a designated geographic area and/or work group for pick-up and delivery service of test samples, supplies, and reports.

Work Schedule: Monday - Friday 11:30 am to 8:00 pm overtime and rotating weekends may be required

Work Location: Portland, OR

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. For more detailed information, please click here.

Job Responsibilities:

* Utilize route management software to schedule, coordinate and dispatch specimen pickups


* Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)


* Responsible for specific service area to ensure best possible solutions for client


* Achieve location productivity and expense targets while meeting customer expectations


* Ensure a balance between customer response time, accuracy and cost/productivity targets


* Follow standard procedures for field requests for service and dispatching calls


* Problem solve and provide potential resolutions for any specimen related issue


* Utilize multiple databases to process requests and inquiries


* Performs a variety of administrative/clerical duties as needed


* Provide on route training for new couriers/drivers


* Assist with dispatch and pickups when needed


* Load all necessary suppliers needed for the daily pickups


* Complete daily pick up schedule in a timely manner


* Deliver all daily picks to your branch at the end of your shift


* Handle all specimens and lab samples in a safe and efficient manner



Job Requirements:

* High school diploma or equivalent preferred


* Must have a Valid Driver's License


* Must be at least 21 years' old


* Prior experience in logistics, customer service or operations


* Experience working in a medical courier environment is preferred


* Familiarity with route management software is a plus


* Basic computer and typing skills; Proficient in Microsoft Office


* Strong communication skills; both written and verbal


* Excellent organizational and time management skills


* Strong attention to detail with the ability to multitask



If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today

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