Hospital Services Lead

2 weeks ago

Portland, United States D&A Services LLC Full time

Work Location: Troutdale, OT (Portland) - Xfer Station Position Purpose: Under management’s direction, the Hospital Services Lead travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various Stericycle programs. This includes, but is not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. Fills in for other Team Members who are on vacation, sick, leave, etc. Assists Supervisor, as needed, covers schedules and locations, which may vary based on coverage required. The Lead is in charge for a shift, providing guidance, training, and coaching to other Technicians. Is the primary Hospital Services worker contact for the customer. This position will work remotely and is a non-sales opportunity. This position requires you to travel within your territory, therefore a personal vehicle is a must. Schedule and Location: Days: Monday - Friday Territory: Will cover facilities throughout the Portland and Vancouver area. This position requires local travel within territory, therefore a personal vehicle is a must. Key Job Activities: Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance, and Document Shredding. Installs product, resurvey accounts and assists Supervisor in asset/inventory management. 50% In absence of Service Supervisor, is the lead in charge of Hospital Services Technicians. Trains, coaches and provides guidance to them. 10% Acts as primary on-site contact for the customer. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues. 10% Maintains a rigid collection and service schedule. May assist with installs as required. 10% Communicates duty status on a defined schedule. 5% Performs other related duties as required or requested. 5% Education: Required Education: Associates or Equivalent Experience: • Education equivalent to graduation from high school, or GED. • Two or more years of industry-related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills and tact in providing superior customer service in a variety of settings and situations. • May require mandatory immunizations and credentialing based on customer requirements. • Must possess a valid driver’s license. Must possess reliable transportation to travel between customer facilities. • Must reside within reasonable commuting distance of primary customer base, based on business needs. • Demonstrates ability to work independently and with little supervision. • Demonstrates knowledge of computer software applications including spreadsheets and application-based programs to track daily KPI’s. #J-18808-Ljbffr

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