Customer Service Team Lead

21 hours ago

Portland, Maine, United States Floor & Decor Holdings, Inc. Full time
Job Title: Connected Customer Supervisor

At Floor & Decor Holdings, Inc., we are seeking a highly skilled and experienced Connected Customer Supervisor to join our team. As a key member of our store operations team, you will be responsible for managing a dynamic team of customer service associates and ensuring that our customers receive an exceptional shopping experience.

Key Responsibilities:
  • Direct and manage a team of customer service associates to ensure excellent customer service and a positive store environment.
  • Oversee inventory management and accuracy throughout the store, including processing customer refunds and exchanges.
  • Lead signage updates and price changes for store SKUs, and assist customers with product selection and answer product-related questions.
  • Partner with management to determine which products need SKUs, price changes, and returns.
  • Research and resolve inventory-related discrepancies and make adjustments in the inventory tracking system.
  • Audit reports, including inventory control, return of sale, and void reports, and monitor incoming and outgoing trucks logs.
  • Ensure compliance with customer storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager.
  • Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
  • Return products to the correct in-store location after customer merchandise returns, and clean and stock products according to Floor & Decor's standards.
  • Point of contact for e-commerce team members to contact regarding inventory availability in the store, and supervise inventory movement within the store.
  • Available to open and/or close store in an effective manner.
Requirements:
  • Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
  • High school diploma and/or GED.
  • Minimum of 2 years of computer experience in a work environment.
Benefits:
  • Based on eligibility, our associates may opt into benefits coverage.
  • 401k.
  • Bonus opportunities at every level.
Working Conditions:
  • While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles.
  • Potential car travel to other stores for support.
  • Flexible hours to fit around your schedule.
  • On-the-job training.
  • Opportunity for advancement.
  • Our people are our most important asset, and we pride ourselves in teamwork.
  • Diverse perspectives and experiences are vital to our success, and Floor & Decor is committed to creating an inclusive culture.
Physical/Sensory Requirements:
  • Ability to lift 25 pounds or more on a consistent basis.
  • Ability to sit, squat, or stand for long periods of time.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

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