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Contact Us Collections Representative
5 months ago
Job Title: Contact Us Collections Representative
Location: Current Office Location/Remote
Job Summary:
The Contact Us representative works directly with consumers, attorneys and authorized parties via our Contact Us website via email. The representative is accountable for accessing and acting upon e-mails sent to the firm via its Contact Us and related e-mail in-boxes, with the goal of responding to or forwarding the emails with instruction within pre-determined turnaround times depending on the type of email. The associate will also be assigned approved agreements and letters (Written correspondence) created internally to be sent via email/fax to consumers or authorized third parties. The representative will use both template and Ad Hoc email forms for all communications.
Primary responsibilities and duties:
* Daily monitoring of the internal communications via Outlook:
* Contact Us email inbox and subfolders
* Power of Attorney (POA) email inbox
* Pleadings email inbox
* Daily maintaining of the Contact Us stoplight and the files forwarded to the Contact Us team through internal coding and client requirements.
* Accurately respond to consumer/attorney/ATP e-mails in a timely fashion.
* Proactive collections efforts through email communication with consumer, attorneys or ATPs.
* Accurately document the firms system of record (CLS)
* Provide sent and received emails to designated firm staff as required
* Requires the ability to exercise discretion and independent judgment.
* Ability to resolve files and maximize collection opportunities.
Minimal Job Qualifications and Requirements:
* Collection Master (CLS) experience is a plus.
* Collections experience is a plus.
* Detail orientated communication and documentation skills.
* Ability to work independently and show ownership of the position and its requirements.
* Organized with the ability to multi task and time management
* Detail orientated with the ability to understand multiple systems
* Expert knowledge of all applicable Federal and State collection laws.
* Ability to accurately type 40 words per minute.
* Strong written and oral communication skills is a must.
* Above average spelling and grammar.
* Must be able to read and understand written communications from consumers and attorneys.
* Demonstrated ability to think independently and use good judgment.
* Fundamental knowledge of Microsoft Office Products.
* Analytical problem-solving skills
* Understand Company and Client policies and procedures to ensure files are documented properly.
* good critical thinking skills and exercise sound judgment.
* Team player with the ability to be flexible and handle what is provided to them that day.
Education/Experience:
* High School diploma
* Above average computer skills.
* College is a plus
* Must have three years or more experience in the following: call center quality assurance or operations, collections, customer service, banking or business related fields..
Benefits:
* Blitt and Gaines, P.C. offers PTO, Paid Holidays, Medical Benefits, Competitive Salary and 401k and profit sharing plans Benefits include - Medical, Dental, Vision, Life Insurance and Short Term Disability.
